What are the responsibilities and job description for the Inside Sales Specialist position at Midwest Fastener Corporation?
Company Description Midwest Fastener Corporation is a leading fastener company known for high-quality product lines such as SaberDrive, HangMaster, and TorqueMaster. The company aims to be the preferred fastener distributor for hardware stores by providing reliable construction fasteners, bulk drywall screws, and a wide range of household nuts and bolts. Midwest Fastener is driven by clear core values and a strong customer focus, working closely with partners to understand and meet their store-specific needs. Team members contribute to a mission centered on quality, dependability, and long-term customer relationships.
Role Description Inside Sales Specialist
Kalamazoo, MI | Full-Time | On-Site
Are you someone who enjoys building customer relationships, solving problems, following up on opportunities, and helping turn conversations into sales?
Midwest Fastener is looking for an Inside Sales Specialist to help grow our business. This is a hands-on sales role for someone who enjoys working directly with customers and prospects while partnering with our outside sales team to develop opportunities and grow existing business.
You don't need to come from the fastener industry. We're looking for someone personable, organized, comfortable talking with customers, willing to learn our products, and motivated by results.
What You'll Do
In this role, you will:
- Build relationships and follow up consistently with customers and prospects by phone, email, and other channels — keeping leads, quotes, and opportunities moving forward.
- Prepare accurate customer quotes (pricing, specs, availability, lead times) and manage them through our CRM/ERP systems.
- Partner with outside sales reps to identify opportunities, support customer needs, and reach out to prospective customers to help develop new business.
- Coordinate with internal teams to resolve customer questions and issues.
- Support sales campaigns, promotions, and trade shows.
- Use available and emerging tools — to stay organized, work efficiently, and look for ways to improve the process.
What We're Looking For
We're interested in candidates who are:
- Comfortable building relationships and communicating with customers by phone, email, and in person.
- Organized and able to manage several opportunities and priorities at the same time.
- Persistent about following up without being overly aggressive.
- Detail-oriented and able to prepare accurate quotes and customer information.
- Self-motivated and willing to take ownership of their work.
- Curious, adaptable, and comfortable learning new products and technology.
- Motivated by achieving measurable sales results.
Experience
- 2 years of experience in inside sales, sales support, customer service, account management, business development, or another customer-facing role preferred.
- Distribution, hardware, construction, or manufacturing experience is helpful but not required.
- Experience with CRM or ERP systems is helpful, but we are willing to train the right candidate.
- Associate or bachelor's degree in business, marketing, or a related field is helpful but not required with relevant experience.
- Strong written and verbal communication skills.
Compensation & Growth
This role offers a competitive base salary with the opportunity for performance-based incentives tied to sales results. We also support internal advancement — strong performers in this role have a clear path to grow into expanded sales and account development responsibilities over time.
About the Position
This is a full-time, on-site position at Midwest Fastener's Kalamazoo-area headquarters. Some travel may be required for customer visits, trade shows, or other sales activities.
This position offers the opportunity to have a direct impact on sales growth while developing experience in customer relationships, business development, and account growth.
Equal Opportunity Employer
- This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.