Physician Network Liaison

POSITION SUMMARY:  The Physician Network Liaison is responsible for building positive relationships between physician practices and our medical team. The Liaison will develop and market ideas to continually engage physicians and peak their awareness of the services provided by our medical practices.

REPORTS TO: Vice President of Surgical Development 

LOCATION:  Akron, OH Area

ESSENTIAL RESPONSIBILITES:     

• Evaluate market data, competitive information, and financial data to determine effective marketing and public relations strategies to accomplish business goals
• Develop and maintain an atmosphere of personalized service through individual contact with key healthcare administrators, physicians, community/business leaders and influential residents in the target market
• Maintain co-managing physician database
  • Contact Information / Mailing Lists
  • Engagement history
  • Co-management standing orders
• Provide doctor and staff education
  • Attend and assist with continuing education seminars
  • Mini fellowships
  • Lunch and Learns
• Provide reporting and analysis on co-managed patients
• Track physician concerns to trend issues for process improvement and customer relationship management
  • Respond quickly to issues identified by physicians
    • Collaborating skillfully with the appropriate operational management team
    • Helping with issue resolution and responding back to the physician in a timely manner
  • Stay current and adhere to Stark, CMS, and IRS regulations to maintain compliant practices
  • Maintain inventory on educational materials in stock and communicate needs to suppliers in a timely fashion. Regularly verify quantity, correctness, and condition of educational supplies in company practices

 EDUCATION AND/OR EXPERIENCE:  

• Bachelor's degree, relevent experience may be substituted for degree requirements
• Previous experience in Sales preferred
• Knowledge in fields of Ophthalmology/Optometry is preferred

COMPETENCIES: 

• Excellent interpersonal, written, and verbal communication skills
• Decisive leadership with above average judgment
• Detail oriented, self-starter, with strong organizational skills
• Able to effectively sustain multiple, simultaneous tasks
• Ability to build and maintain good rapport with the doctors, staff and patients, and handle situations with confidence, tact and resourcefulness
• Proactive, adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast-paced environment

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines):

• Physical Activity: Standing, walking, talking, hearing
• Physical Requirements: Light work, some lifting is required
• The worker is required to have close visual acuity to perform each activity of the position
• Frequent travel is required for this position, with some late night and/or overnight travel, and requires a valid driver’s license