Optical Eyewear Consultant - Customer Service

WHAT WE OFFER:

• Starting wage will be based on knowledge, skills, and experience 

• 6.5 paid holidays per year

• Approximately 10 days of PTO within first year

• Full slate of benefits to include health, dental, vision, and 401k

• Growth and wage increase through company paid certification program

• Assist patients in the selection process of spectacles, providing education on quality choices, lens selection, and frame styling to fit their lifestyle and prescription.

• Calculate insurance co-pay based on insurance eligibility.

• Accurately enter spectacle orders; ensure timely delivery by monitoring status on a daily basis.

• Receive spectacle orders into system, verify order, notify patients, and schedule dispensing.

• Contact patients for follow up on progress of adapting to dispensed eyewear and prescribed contacts.

• Perform spectacle adjustments and repairs when necessary.

• Troubleshoot patient concerns with eyewear when necessary.

• Educate patients on the care of prescribed eyewear.

• Maintain inventory pertaining to all aspects of the optical retail area, including lab supplies.  Report inventory as required.

• Maintain displays of optical merchandise.

• Monitor patient flow throughout appointment, properly communicating delays to other departments.

• Perform other duties and assume various responsibilities as determined by the doctor and practice leadership.

• Physical Activity:  Standing, Walking, Stooping, Grasping, Typing, and Manual dexterity. The worker is required to have visual and verbal acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

• Physical Requirements:  Must be able to lift up to 15 pounds on a regular basis from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead.

• Work Environment: Professional medical office environment.