What are the responsibilities and job description for the Opitcal Specialist - Patient Care position at Midwest Eye Consultants?
WHAT WE OFFER:
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Starting wage will depend on knowledge, skills, and experience
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6.5 paid holidays per year
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Approximately 10 days of PTO within first year
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Full slate of benefits to include health, dental, vision, and 401k
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Growth and wage increase through company paid certification program
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Assist patients in the selection process of spectacles, providing education on quality choices, lens selection, and frame styling to fit their lifestyle and prescription.
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Calculate insurance co-pay based on insurance eligibility.
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Accurately enter spectacle orders; ensure timely delivery by monitoring status on a daily basis.
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Receive spectacle orders into system, verify order, notify patients, and schedule dispensing.
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Contact patients for follow up on progress of adapting to dispensed eyewear and prescribed contacts.
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Perform spectacle adjustments and repairs when necessary.
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Troubleshoot patient concerns with eyewear when necessary.
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Educate patients on the care of prescribed eyewear.
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Maintain inventory pertaining to all aspects of the optical retail area, including lab supplies. Report inventory as required.
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Maintain displays of optical merchandise.
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Monitor patient flow throughout appointment, properly communicating delays to other departments.
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Perform other duties and assume various responsibilities as determined by the doctor and practice leadership.
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Physical Activity: Standing, Walking, Stooping, Grasping, Typing, and Manual dexterity. The worker is required to have visual and verbal acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
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Physical Requirements: Must be able to lift up to 15 pounds on a regular basis from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead.
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Work Environment: Professional medical office environment.