What are the responsibilities and job description for the Patient Services/Call Center Operator position at MIDWEST EYE CARE PC?
Midwest Eye Care is looking for a Call Center Operator at our location at 13500 California Street in Omaha, NE.
Full-time, Monday - Friday
8:00am – 5:00pm
In this role YOU will:
- Answer and triage patient phone calls and direct them appropriately in an ophthalmology practice with 6 different locations across the Omaha metro area, Council Bluffs and Fremont.
- Route all non-patient incoming calls appropriately within the practice.
- Schedule and reschedule appointments according to office guidelines.
- Serve as a liaison between the patient, and various departments.
- Documents in the electronic patient record.
- Respond to and handle various requests for medical records.
- Upon request, provide copies of eyeglass prescription(s) to third parties.
Our Benefits include:
- FREE routine eye exams
- FREE lenses and eyeglass frames at reduced cost
- 401(k)
- Health Insurance
- Dental Insurance
- Paid time off
- Life Insurance
- Health Insurance
- Health Savings Account
- Short Term Disability
- Paid Holidays
- Sick leave buy program at 135% of pay