Inbound Sales Representative- Williamsburg, MI - $18 an hour + Commission

Company: Midwest Exteriors LLC

Position: Inbound Sales Representative

Location: Williamsburg, MI

Employment Type: Full-Time

Schedule: Must be available to work evening and weekend calls

Compensation: Starting at $18 hourly Commision

About Midwest Exteriors LLC

Midwest Exteriors LLC is a growing, family-owned home improvement company specializing in siding, windows, doors, and bathroom remodeling. We are committed to providing homeowners with high-quality products, exceptional craftsmanship, and outstanding customer service.

Position Overview

The Inbound Sales Representative plays an important role in connecting homeowners with the products and services offered by Midwest Exteriors.

This position works with customers who have already reached out to the company through inbound phone calls, emails, chats, and other marketing channels.

The ideal candidate is proactive, customer-focused, and confident communicating with homeowners.

You will learn about each customer's project, understand their needs and goals, provide relevant product information, and help guide qualified leads toward the appropriate next step in the sales process.

This role requires excellent communication skills, strong attention to detail, and the ability to build rapport and trust with customers over the phone and through digital communication.

Customer Engagement

Respond to inbound customer calls, emails, chats, and other inquiries in a timely and professional manner

Engage with potential customers to understand their home improvement projects, needs,

preferences, and goals

Build rapport and establish trust with customers through professional and personalized communication

Provide exceptional customer service throughout each interaction

Answer customer questions and provide accurate information about company products and services

Lead Qualification & Sales

Qualify inbound leads by understanding customer needs, project scope, preferences, and budget

Identify appropriate products and services based on customer needs

Explain product features, benefits, pricing, promotions, financing options, and available solutions

Convert qualified leads into sales opportunities and appointments

Address customer questions and objections professionally and effectively

Guide customers toward the appropriate next step in the sales process

Follow up with interested customers who are not yet ready to move forward

Lead Follow-Up & Customer Management

Maintain timely and consistent follow-up with prospective customers

Provide additional information and resources to help customers make informed decisions

Maintain accurate and up-to-date customer records in the CRM system

Document customer interactions, inquiries, appointments, and follow-up activities

Ensure leads are properly transitioned to the appropriate sales or internal team

Team Collaboration

Collaborate with sales, marketing, customer service, and other departments to provide a seamless customer experience

Communicate customer needs and relevant information to internal teams

Maintain consistency with company messaging, promotions, and sales processes

Participate in training, coaching, and team meetings as required

Product & Industry Knowledge

Maintain thorough knowledge of Midwest Exteriors' products, services, pricing, promotions, and financing options

Stay informed about product updates and company offerings

Continuously develop product, sales, and customer service knowledge through training and feedback

Stay informed about relevant home improvement industry trends and customer needs

Qualifications & Requirements

Excellent verbal and written communication skills

Friendly, professional, and customer-focused demeanor

Confident communicating with customers by phone, email, and online chat

Strong active listening and relationship-building skills

Ability to ask thoughtful questions and identify customer needs

Strong organizational and time management skills

Detail-oriented with accurate data entry and record-keeping skills

Comfortable using computers, email, CRM systems, and other customer management software

Ability to manage multiple customer inquiries and follow-ups

Self-motivated and results-oriented

Ability to work independently while contributing to a team environment

Open to coaching, training, and feedback

Must be available to take evening and weekend calls

Preferred Qualifications

Previous inbound sales or inside sales experience

Previous customer service or call center experience

Experience in home improvement, remodeling, construction, or a related industry

Experience with CRM or lead management systems

Experience with appointment setting or lead qualification

Previous experience in a consultative sales environment

Equal Opportunity Statement

Midwest Exteriors LLC is committed to providing equal employment opportunities to all qualified individuals. We value a diverse workforce and make employment decisions based on qualifications, experience, performance, and business needs.

Job Type: Full-time

Pay: $50,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Ability to Relocate:

• Williamsburg, MI 49690: Relocate before starting work (Required)

Work Location: In person

Salary : $50,000 - $80,000