Clinic Supervisor

About The Company

Midwest Express Clinic is the “Best in the Midwest” when it comes to your health care needs. We provide a

convenient alternative to an ER visit or doctor’s appointment for illnesses and injuries that are urgent but not

emergent. We are one of the fastest growing urgent and primary care chains in the Midwest, with 50 locations between the Chicagoland and Northwest Indiana area since our doors opened in 2012. Now hiring Clinic Supervisors in our Northern Suburb locations!

Job Summary

The Clinic Manager will be responsible for managing the day-to-day functions of the front desk, medical

triage, and back office staff of an assigned Urgent Care clinic location and ensuring the highest quality care,

patient experience and operational efficiency is being met. This position collaborates with the Medical

Provider teams and requires strong patient experience skills, the ability to problem solve and deescalate, and

motivate team members. This is a full-time, salaried, Monday- Friday on-site position.

Responsibilities

• Provides day to day leadership of the Clinic's culture and environment, ensuring adherence to policy
  
  

and procedures and workflows.

• Provides training to medical assistant and radiology tech roles and responsibilities, including intake
  
  

and registration, patient triage, and other administrative tasks, while ensuring the highest quality

patient experience standards.

• Direct analysis/intervention related to clinic issues, with a focus on front office to back-office
  
  

activities.

• Assist with and serve as a primary contact for de-escalation and crisis intervention efforts
• Identify and communicate priorities, timelines, and accountabilities to ensure efficient use of
  
  

resources and to promote an open and productive work environment

• Cultivate a positive work environment, consistent with the values of the organization, and foster a
  
  

group dynamic that yields high people engagement and supports a culture of quality care and

efficiency, utilizing collaboration and open discussions to develop staff skills

• Serve as a resource for patient questions and concerns regarding patient experience.
• Consults with the Regional Manager regarding employee and workplace concerns.
• Keeps inventory of medical supplies and requests orders of supplies as needed and within budget.
• Enhance operational effectiveness, emphasizing cost containment, accurate patient registration, and
  
  

efficient patient experiences

• Participate actively in quality improvement projects to achieve and sustain high-quality patient
  
  

experience and health outcomes

• Ensure compliance with federal, state, and local regulations
• Ensure and maintain a safe work environment, upholding company-wide quality of care standards
  
  

Qualifications

• Associate’s Degree required, Bachelor’s Degree preferred from an accredited institution preferred,
  
  

but not required.

• BLS Certification
• Minimum of 2-3 years of progressive experience in medical settings
• Must have valid driver's license
• Knowledge of regulations, HIPAA policies, and clinical best practices
• Experience working in patient-centric environment
• Experience working with electronic health systems and databases, experience with Experity a plus.
• Demonstrated excellence in interpersonal skills and conflict resolution
• High regard for confidential information and ability to communicate effectively with leadership
  
  

Salary: $60,000-$70,000/year

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