Surgery Scheduler Consultant

Surgery Scheduler Consultant

Are you passionate about delivering exceptional patient experiences? Ready to take the next step in your career within a dynamic, growing specialty practice? Join us in partnering with our patients to enhance well-being through high-quality, personalized care.

Midwest Facial Plastics Surgery, a division of Midwest ENT Specialists, is seeking a Surgery Scheduler Consultant who brings a strong blend of hospitality, organization, and communication skills. This role is ideal for someone who thrives at the intersection of healthcare and aesthetics—whether your background is in clinical scheduling or high-end guest services within the beauty, cosmetic, or wellness industries.

You’ll play a key role in guiding patients through their surgical journey—from initial scheduling to post-operative coordination—while delivering a seamless, concierge-level experience. The ideal candidate is detail-oriented, tech-savvy, and confident managing multiple priorities in a fast-paced environment.

Responsibilities

• Coordinate and schedule surgical procedures with accuracy, efficiency, and a high level of professionalism 
• Deliver an exceptional, patient-centered experience at every touchpoint 
• Ensure all patient demographic and insurance information is accurate and complete at the time of scheduling 
• Obtain and verify prior authorizations as needed 
• Document all scheduled procedures in the practice management system 
• Schedule post-operative appointments and provide basic pre- and post-procedure guidance 
• Educate patients on procedure logistics, expectations, and next steps 
• Collect payments for cosmetic procedures at the time of booking 
• Serve as a primary point of contact for hospitals, surgery centers, physicians, and patients regarding scheduling coordination 
• Stay current on insurance requirements, policies, and best practices 
• Support additional administrative or operational duties as needed

Basic Qualifications

• Bachelor’s degree in Healthcare, Business, Marketing, or a related field—or 4 years of relevant healthcare scheduling experience 
• Strong proficiency with technology, including Outlook, Microsoft Teams, EHR systems, and multi-line phone systems 
• Proven ability to manage multiple tasks and adapt in a fast-paced, high-interruption environment

Preferred Qualifications

• Experience in aesthetics, cosmetic surgery, or a luxury service environment 
• Demonstrated success in consultative or high-value sales 
• Exceptional interpersonal skills with a polished, professional presence

Midwest Culture

As a physician-owned practice serving our communities for over 110 years, we are committed to respecting every person, acting with integrity, and owning our outlook. We provide our employees with a comfortable and productive work environment that is patient-focused and relationship-based. We take responsibility for reinforcing the strength, health, and safety of the communities in which we work and live.

Mentorship and Career Growth

At Midwest Facial Plastics, we are deeply committed to the growth and success of our team members, particularly those who are new to our organization. We take pride in fostering a collaborative environment that embraces individuals with varying levels of experience and tenure. We have a focus on knowledge sharing and mentorship, enabling everyone to learn, grow, and excel together. We believe in the power of teamwork and are dedicated to supporting and empowering each member of our team.

Work/Life Balance

At Midwest, we place a high value on work-life balance. We offer a consistent Monday-Friday schedule from 8 am to 5 pm with paid holidays and a flexible PTO policy to prioritize your well-being. Our goal is to foster a supportive environment where you can thrive both personally and professionally.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.