What are the responsibilities and job description for the Wire Specialist position at Midwest Bank?
Join Our Operations Team and Help Keep Banking Transactions Secure, Accurate, and Efficient
Are you detail-oriented, customer-focused, and passionate about operational excellence? We are seeking a Wire Specialist to join our Operations team. In this role, you will play a critical part in processing domestic and international wire transfers while ensuring compliance, security, and exceptional customer service.
If you enjoy working in a fast-paced environment where accuracy, problem-solving, and fraud prevention are essential, we'd love to hear from you.
What You'll Do:
- Process incoming and outgoing domestic and international wire transfers accurately and timely.
- Verify wire requests for authenticity, proper approvals, and compliance with bank policies and regulations.
- Monitor wire activity and ensure transactions are completed within service standards.
- Identify and escalate suspicious or unusual transactions.
- Assist with audits, examinations, and compliance reviews.
- Provide customer support for various operational inquiries, including deposit accounts, online banking, debit cards, and account services.
- Manage and respond to requests through the bank's ticketing system.
- Support branch staff and Operations team members through training and operational guidance.
- Help identify process improvements that enhance efficiency and service delivery.
- Maintain strict confidentiality of customer and bank information.
- Participate in assigned weekend operational support rotations.
- Provide operational support for Redstone Bank when applicable.
What We're Looking For:
- Strong attention to detail and a commitment to accuracy.
- High ethical standards and dedication to confidentiality.
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities.
- Proficiency with Microsoft Office and various banking software systems.
- The ability to work collaboratively with internal teams and serve customers professionally.
- A proactive mindset for identifying risks, improving processes, and supporting operational excellence.
Qualifications:
- Bachelor's degree in Finance, Business, Economics, or a related field preferred.
- Must have at least 2 years in banking, finance, or a similar role.
- Strong understanding of banking products.
- Excellent communication and interpersonal skills.
- Ability to work independently, prioritize tasks, and deposit targets.
- Proficiency in Microsoft Office Suite and banking programs/software.
- Familiarity with compliance requirements and industry best practices.
- Strong ethical values and commitment to maintaining client confidentiality.
Why Join Us?
- Be part of a team that plays a vital role in protecting customers and the bank.
- Work in a collaborative and supportive environment.
- Gain exposure to banking operations, compliance, fraud prevention, and customer service.
- Contribute to continuous improvement initiatives that make a real impact.
We offer an excellent benefits package including:
- Health, Dental & Vision Insurance
- 401(k) & Profit Sharing
- Paid Holidays
- Wellness Benefits
- Paid Vacation & Sick Time
If you are a dependable professional who thrives on accuracy, accountability, and customer service, we encourage you to apply today and become a valuable part of our Operations team.
Apply Now and Help Us Deliver Secure, Exceptional Banking Services Every Day.
Midwest Bank is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.