Patient Experience Coordinator

Patient eXperience Coordinator

Midwest Audiology & Hearing Center is searching for a Patient eXperience Coordinator to join our growing team. The Patient eXperience Coordinator is a critical role supporting our team centered approach within our clinical scope of hearing healthcare. We are looking for an individual that is searching for a career with a growing company which can lead to future advancement and responsibilities. We are willing to invest in a robust training program for the right individual.

Responsibilities:

· Act as a primary point of contact for our patients to answer questions and support a memorable experience with our practice.

· Coordinate patient appointments, procedures, and follow-up visits.

· Assist in developing and implementing personalized care plans in collaboration with our healthcare providers.

· Handle patient registration, collect personal and insurance information, and maintain accurate and confidential patient records.

· Facilitate communication between patients, families, and healthcare providers to ensure a cohesive care approach.

· Liaise with insurance companies to verify coverage, obtain authorizations, and assist with billing inquiries.

· Oversee patient flow, help resolve logistical issues, and coordinate discharge planning.

· Advocate for patient needs within the healthcare system and help identify and address barriers to care.

· Arrange referrals to specialists and other necessary services.

Qualifications

• High school diploma or equivalent; degree in healthcare or a related field is a plus.
• Previous experience in a healthcare setting, preferably in patient registration or care coordination is preferred, but not mandatory.
• Knowledge of medical terminology and insurance procedures preferred but not required.
• Proficiency with electronic health records (EHR) and other relevant software preferred but not required.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Compassionate, empathetic, and patient-focused attitude.

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $20 - $25