What are the responsibilities and job description for the Service Coordinator position at Midwest Alarm Services?
Service Coordinator
The Service Coordinator is responsible for coordination of Midwest Alarm Services service ticket queue on a daily & monthly basis. This person will also be responsible with creating, scheduling, organizing data & invoicing service tickets.
What You'll Be Doing:
- Review service queue & maintain the service inbox daily.
- Take incoming phone calls & make outbound correspondence with customers as needed.
- Review ticket data against internal platforms to ensure service needs.
- Build schedule and daily assignment for technicians based on technical skill level.
- Verify technician time on service tickets on a daily basis.
- Confirm any parts for service tickets are in stock & ready for technician to pick up.
- Work with our inventory coordinator to order any necessary equipment for tickets.
- Issue the correct parts to service tickets. Verify parts & notate info for accuracy.
- Coordinate service requests from subcontractors.
- Track all service work done.
- Backup the inspection & project coordinators if needed.
- Assist in managing stock inventory.
- Provide quotes to customers if requested.
- Invoice service and subcontracted service tickets
- Assume responsibility for understanding and complying with Midwest Alarm Services attendance expectations.
What you’ll need:
- High School Diploma or GED
- Experience with computers including MS Word and Excel
- Strong communication skills, both written and speaking
- Decent mathematical and problem-solving skills
- Must be able to handle multiple projects effectively on a regular basis.
*Essential Functions to be performed with or without a reasonable accommodations
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