What are the responsibilities and job description for the Customer Service Representative (CSR) position at Midway Staffing?
Customer Service Representative (CSR)
Midway Staffing is seeking a highly motivated Customer Service Representative (CSR) to support warehouse operations in Wind Gap, PA. This role requires strong computer skills, the ability to work independently, and effective collaboration with warehouse and office teams. The ideal candidate is detail-oriented, dependable, and able to manage multiple tasks in a fast-paced environment.
Location: Wind Gap, PA
Schedule: 2nd Shift | Monday – Friday, 3:30 PM – 12:00 AM
Pay rate: $18.50 per hour – Paid Weekly
Duties:
- Respond to internal and external inquiries via email, computer systems, and phone as needed
- Create and manage service tickets/work orders
- Coordinate with warehouse staff to resolve order, shipment, and inventory issues
- Track and update customer and order data in system platforms
- Maintain accurate documentation and records
- Assist with reporting and administrative tasks as needed
Requirements:
- Strong computer skills (Excel, email systems, ticketing platforms)
- Fast learner with strong problem-solving skills
- Dependable and self-motivated
- Excellent written and verbal communication skills
- Strong attention to detail and organizational skills
- Previous warehouse or logistics experience preferred
Contact Information
To apply, please contact Starr at 570-730-1861 or email scruz@midwaystaffing.com for consideration.
What We Offer
Midway Staffing offers a comprehensive benefits package offering Medical, Dental, Vision, and Life/AD&D benefit options to all eligible employees.
About Midway Staffing
Midway Staffing is a dynamic and rapidly growing enterprise dedicated to connecting top talent with leading organizations. Specializing in innovative staffing solutions, we are committed to delivering exceptional service to both clients and candidates. With a strong presence spanning multiple locations nationwide and recognition on the prestigious Inc. 5000 list of Fastest-Growing Private Companies in America from 2019 to 2025, Midway Staffing exemplifies excellence and growth. We are equally dedicated to fostering internal development and supporting career advancement opportunities for our team members.
Midway Staffing is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability status, protected veteran status, or any other legally protected characteristic or group status.
We are committed to creating a culturally diverse and inclusive workplace where individuals of all abilities are welcomed and supported. If you require a reasonable accommodation during the application or interview process, please contact us at HR@midwaystaffing.com. Include the nature of your request and your contact information, and we will be happy to assist you.
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Salary : $19