Service Advisor

Midway Motors Auto Group is looking for a Service Advisor to join our team in McPherson. This is one of the most challenging and rewarding roles in the dealership. Our Service Advisors are the heartbeat of the service department—balancing sales, customer care, organization, and constant communication. We are looking for someone with exceptional customer service skills, who stays calm and professional under pressure, and who can multi-task in a fast-paced environment. If you love helping people, enjoy problem-solving, and want a role that truly makes a difference, you’ll thrive here. We serve the best customers around, and your work directly impacts their experience.

Job Description
ROLE & RESPONSIBILITIES

Customer Experience & Communication

• Warmly welcome customers upon arrival and gather the information needed to identify repair and maintenance needs.
• Clearly explain recommended services, repair processes, and associated costs.
• Provide guidance on proper vehicle care and the importance of manufacturer-recommended maintenance.
• Maintain the highest standards of customer satisfaction and professionalism.
• Ensure customers are aware of current promotions, services, and dealership offerings.

Service Coordination & Sales

• Manage incoming phone calls, appointment requests, and questions regarding work in progress.
• Schedule service appointments and gather customer/vehicle information prior to arrival.
• Sell maintenance services including lubrication, inspections, and manufacturer-required repairs.
• Accurately document customer concerns and vehicle issues on work orders.
• Assign repair tasks to technicians based on skill, availability, and workload.
• Review previous inspections and recommend necessary repairs based on findings and vehicle condition.
• Prepare precise and transparent estimates for labor and parts.

Daily Workflow Management

• Coordinate payment method and obtain credit approval when required.
• Monitor work progress throughout the day and promptly update customers on changes in cost or timing.
• Verify warranty coverage before repairs begin.
• Review completed work orders for accuracy and closure per established procedures.
• Ensure vehicles are parked securely, locked, and properly tagged.
• Participate in quality control efforts to prevent rework and ensure customer satisfaction.
• Maintain a clean and professional work area and appearance.
• Perform additional tasks as required by management.

Job Qualifications

BASIC QUALIFICATIONS (EDUCATION, EXPERIENCE, CERTIFICATIONS, LICENSES)

• High School Diploma or equivalent
• Minimum of 1-year relevant experience
• Valid driver’s license with satisfactory Motor Vehicle Report (MVR)

PREFERRED QUALIFICATIONS

• Three or more years sales experience in the automotive industry
• Previous work experience working directly with the public, selling or influencing others, establishing and maintaining interpersonal relationships, and communicating with persons outside the organization via phone, face-to-face, email and/or social media.
• Attention to detail
• Customer-focused with the ability to communicate directly with customers, explaining vehicle details, recommendations and costs
• Using computers and computer systems (including hardware and software) to enter data and process information
• Cooperative spirit that requires being pleasant with others on the job and displaying good-natured, cooperative attitude; being sensitive to other’s needs and feelings while being understanding and helpful
• Professional appearance and work ethic
• Self-motivated, goal-oriented, and ability to work within a fast-paced environment

PHYSICAL DEMANDS

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to walk, sit, stand, reach with arms and hands, use his/her hands and fingers, to handle or feel.

The employee is occasionally required to climb or balance, and to stoop, kneel, crouch or crawl. Employee will frequently lift less than 10 pounds, occasionally lift 25 pounds, and rarely lift 50 pounds. Vision abilities required by this job include close vision.

WORK ENVIRONMENT

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the employee will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

While performing the duties of this job, work will be carried out mostly in an office setting. However, the employee will also be required to occasionally work outside, possibly in inclement weather. The noise level in the office is usually quiet and moderate to loud in the shop environment.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.