What are the responsibilities and job description for the General Manager - Hospitality position at Midway Bowl?
About Midway Bowl
Midway Bowl is a newly renovated family entertainment center in Carlisle, PA. Featuring modern bowling lanes, axe throwing, arcade games, and a full-service restaurant and bar, we are committed to creating a fun, safe, and memorable experience for families, friends, and the community.
We are seeking a dynamic and experienced General Manager to lead our operations, drive revenue growth, and foster a strong culture of hospitality and teamwork.
Responsibilities
Leadership & Team Development
- Recruit, train, and manage department heads and staff across bowling, food & beverage, events, and customer service.
- Foster a culture of accountability, teamwork, and exceptional guest experiences.
- Oversee staff scheduling and ensure proper staffing levels.
Operations Management
- Ensure smooth day-to-day operations across all attractions and services.
- Uphold company policies, standard operating procedures (SOPs), and compliance with health, safety, and labor regulations.
- Monitor facility maintenance, cleanliness, and equipment upkeep.
Financial Oversight
- Manage budgets, control costs, and monitor revenue performance.
- Track KPIs including labor costs, food/beverage performance, and guest satisfaction.
- Work with ownership to forecast sales and implement profit-improvement strategies.
Guest Experience & Community Engagement
- Maintain high service standards to ensure every guest has a memorable experience.
- Resolve guest concerns promptly and professionally.
- Build relationships with local organizations, schools, and businesses to increase community engagement and events.
Qualifications
- 3 years of management experience in hospitality, entertainment, or food & beverage.
- Strong leadership and team-building skills with the ability to motivate and hold staff accountable.
- Proven financial acumen including budgeting, cost control, and revenue growth.
- Excellent communication and interpersonal skills.
- Flexible schedule with availability to work evenings, weekends, and holidays as needed.
- Passion for hospitality and creating a fun, welcoming environment for guests of all ages.
Job Type: Full-time
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Carlisle, PA 17015 (Required)
Ability to Relocate:
- Carlisle, PA 17015: Relocate before starting work (Required)
Work Location: In person