Medical Assistant

To apply click: https://careers.ecaa.com/jobs/17822936-medical-assistant?bid=321

Looking for a place to build your career? Want to love where you work and what you do? Then consider our opening! Midtown Pain and Spine Clinic is Raleigh's premier Pain Specialist. We pride ourselves in providing the safest and most innovative in-office pain management treatments and procedures. From trigger point injections to multi-modal treatments, we specialize in working with each patient's individual pain issues and using a variety of approaches to treat pain. Midtown is a division of East Carolina Pain Consultants, PLLC, North Carolina's most stable private pain practice. Our practice has committed to opioid reduction strategies by focusing on in-office procedures and a dynamic approach. To learn more about our practice, please visit: www.midtownpainandspine.com. 

Overview

The Medical Assistant is a vital role to the pain clinic. The Medical Assistant works closely with the providers and patients on a daily basis and will utilize both clinical and administrative tasks to help providers in the pain clinic. Daily responsibilities include interviewing new and returning patients then presenting to the provider, submitting medication prior authorizations and documenting medical information into the electronic medical records (EMR) system. The Medical Assistant identifies patients’ needs, provides safe and professional care, and communicates any potential issues to the manager. The Medical Assistant will demonstrate professionalism and tact during difficult patient situations. 

Essential Duties and Responsibilities:

• Independently perform a comprehensive patient intake by gathering the past medical and surgical history, documenting the current presentation, medications, and recent imaging.
• Present the patient history to the provider.
• Document the patient encounter in our EMR system.
• Prepare relevant diagnostic imaging to be reviewed with the provider.
• Complete medication prior authorizations, including appeals and denials.
• Package urine samples, print orders for the lab and document patient medications. 
• Analyze drug screen results and report inconsistencies to the provider.
• Review patient medical records for relevant past treatments, medications and health history.
• Record pre-and post-procedural vitals for interventional treatments such as epidural steroid injections, facet blocks and radiofrequency ablations.
• Reduce provider workload by performing tasks and anticipating their needs essential to efficient patient care.
• Ensure exam rooms are routinely cleaned and stocked with supplies.
• Return phone calls from patients, pharmacies, and insurance companies in a timely manner to prevent delays in patient treatment.
• Respond to incoming faxes.
• Maintain a pleasant and cooperative demeanor while performing all duties.
• Keep an open line of communication with coworkers and providers regarding patient needs.
• Perform other duties as assigned.

Required Education and Work Experience:

• Bachelor’s degree in related field preferred but not required.
• Previous experience in a specialty medical office is preferred but not required.
• Previous EMR experience is preferred but not required.
• Ability to communicate clearly and effectively (both written and oral communication).
• Ability to handle high patient volumes in a professional manner.
• Ability to maintain composure in stressful situations.