What are the responsibilities and job description for the Replacement Parts & Warranty Coordinator position at Midstates Recreation?
Who are we?
Midstates Recreation is a family-owned team passionate about creating awesome playgrounds and happy communities. We work with the best brands and make sure our customers always feel taken care of. For us, it’s not just about playgrounds—it’s about building trust and great relationships along the way.
building trust and great relationships along the way.
Who Are We Looking For?
You are naturally curious and enjoy understanding how things work. You're comfortable reviewing schematics, identifying components, and working closely with vendors and our construction team to solve problems.
You take pride in being the owner of your responsibilities and enjoy seeing issues through to resolution. You are detail-oriented, resourceful, and able to communicate clear, accurate information to customers.
You thrive working independently, managing multiple priorities, and serving as the go-to expert for warranty and replacement parts within the organization.
The Role
The Warranty & Replacement Parts Coordinator serves as the primary point of contact for warranty claims and replacement parts requests. This role works closely with customers, vendors, and internal teams to ensure timely resolution of issues and an outstanding customer experience.
Success in this role requires strong organization, attention to detail, communication skills, problem-solving ability, and a customer-first mindset.
Primary Responsibilities
- Process and track warranty claims and replacement parts orders, maintain accurate documentation, and communicate status updates throughout the resolution process.
- Coordinate with Sales, Construction, and Accounting to resolve issues, source parts, and ensure efficient order fulfillment and warranty processing.
- Partner with customers, sales, vendors, and internal teams to diagnose issues, identify root causes, and recommend solutions that fully address the customer's needs.
Expertise
- Written and verbal communication
- Time management and organizational skills
- Attention to detail
- Effective customer service and interpersonal skills
- Strong analytical skills
- Conflict resolution
- Product knowledge
Job Type: Full-time
Work Location: In person