What are the responsibilities and job description for the Patient Ambassador position at MidState Medical Center?
Location Detail: 435 Lewis Avenue-Midstate Med (10123)
Shift Detail: Per Diem
Work where every moment matters.
Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.
Serving our community since 1998, MidState Medical Center is a vibrant and progressive organization with a genuine concern for our patients, community, and employee's alike. We've earned top honors for quality stroke care, gold level recognition for organ donation, and employing leaders in the field of cardiovascular and pulmonary rehabilitation, providing the highest quality level of care.
Job Summary:
Acts as an advocate and liaison for patients and visitors at the time of arrival by greeting guests in a prompt, caring and courteous manner; providing directions, badging of visitors or escorting guests to requested areas of the hospital.
Qualifications
- High school diploma or equivalent - Associate’s Degree preferred
- Exceptional customer service skills
- Excellent communication skills, bilingual preferred
- Ability to problem solve in real time
- Physical ability to push visitor or patient around facility in wheelchair
- Ability to stand for long periods
- A minimum of three (3) or more years in a customer service related position required, healthcare preferred
- Experience with Microsoft Office, EPIC strongly preferred