Medical Receptionist

Company Description Midstate Gastroenterology Specialists PC is a medical practice dedicated to providing highly specialized and comprehensive care in gastroenterology, liver diseases, and endoscopy. The team focuses on delivering advanced diagnostic and treatment services in a patient-centered environment. Individuals who join the practice are part of a collaborative clinical setting that values professionalism and quality care. The organization emphasizes efficient, compassionate service to support patients throughout their healthcare journey.

Role Description The Medical Receptionist is a full-time, on-site role located in Meriden, CT. This role is responsible for greeting patients, managing check-in and check-out processes, and ensuring accurate collection of patient information and documentation. Daily tasks include answering and directing phone calls, scheduling and confirming appointments, updating electronic records, and coordinating with clinical staff to support a smooth patient flow. The Medical Receptionist also handles insurance and referral information, processes co-pays, and provides clear, courteous information to patients about practice procedures.

Qualifications

• Strong Appointment Scheduling skills, including managing calendars and coordinating follow-up visits.
• Professional Phone Etiquette and Receptionist Duties, such as greeting patients, routing calls, and managing front desk inquiries.

• Proficiency with electronic health records (EHR) systems and basic computer applications (email, scheduling software, word processing).
• Excellent interpersonal, communication, and customer service skills, with a calm and courteous demeanor.
• Strong organizational skills, attention to detail, and ability to manage multiple tasks in a fast-paced environment.
• High school diploma or equivalent; prior medical receptionist or medical office experience preferred.
• Ability to maintain patient confidentiality and adhere to all privacy and compliance regulations.