What are the responsibilities and job description for the Volunteer Services Manager position at midohiofoodbank?
Our Introduction
Hi, we're the Mid-Ohio Food Collective. Yes, we’re a foodbank and collect and distribute an impressive amount of food, but that’s not all. We’re also a group of passionate individuals dedicated to exploring new ideas to tackle tough social issues from food insecurity to poverty to health as a whole. So when life happens, we're here for our neighbors that need us.
Core Role Summary
The Volunteer Services Manager advances our mission by building and leading volunteer programs that create meaningful impact across Mid-Ohio Food Collective’s operations. This role ensures volunteers and community partners are engaged, prepared, and supported—so service experiences are effective, safe, and aligned with organizational goals.
Key responsibilities include:
- Lead, supervise, and develop staff and/or team leads supporting volunteer engagement
- Oversee multiple volunteer programs, group experiences, and community-facing initiatives; set priorities and ensure consistent execution
- Strengthen relationships with partners and volunteers; represent MOFC through presentations and clear communication
- Track outcomes, evaluate program performance, and implement process improvements using volunteer-management systems and databases
- Apply sound judgment to navigate complex or sensitive situations while maintaining accountability for results
Required qualifications/skills:
- 3–5 years in volunteer management, program coordination, community engagement, event/nonprofit operations, or related work
- Experience supervising employees and/or leading others
- Strong organization, problem-solving, communication, and technology skills (Microsoft Office and volunteer platforms)
Apply to contribute to purpose-driven work that helps neighbors when life happens.
How Your Days Flow
You’ll start by reviewing the volunteer calendar, attendance trends, and any open questions from partners or internal teams, then align the day’s priorities with your staff through brief check-ins. Much of your time is spent connecting—confirming group details, preparing clear communications, and ensuring volunteers have the right information to contribute to community impact.
As the day unfolds, you move between planning and problem-solving: updating systems, reviewing metrics, and documenting improvements that strengthen consistency across programs. When sensitive situations arise, you respond with discretion and steady judgment, keeping the experience respectful and mission-aligned. You may also step into public-facing moments—sharing MOFC’s work with diverse audiences and reinforcing a service environment where people can make a difference.
Benefits Snapshot
Medical, Dental, and Vision coverage
401(k)
Life Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Paid Time Off (PTO)
This job posting is not to be construed as an exhaustive statement of accountabilities, duties, responsibilities of requirements. Any individual may be required to perform any other job-related activities or functions requested by his/her manager, subject to reasonable accommodation. Mid-Ohio Food Collective reserves the right to modify this job description to reflect changes in essential job duties made necessary by changing organizational needs.
Mid-Ohio Food Collective is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.
Mid-Ohio Food Collective is a Drug-Free Workplace.
Mid-Ohio Food Collective's pre‑employment Drug Screen includes testing for marijuana (THC). Although marijuana may be legal under certain state laws, it remains an illegal substance under federal regulation and therefore our policy as well. A positive test result for marijuana will be treated the same as a positive result for any other illegal, non‑prescribed, or unauthorized controlled substance.