Alumni Coordinator

Description

JOB Summary:    

The Alumni Coordinator is responsible for designing, implementing, and supporting a dynamic alumni engagement and aftercare program that fosters long-term recovery, well-being, and connection for graduates of The Midnight Mission (TMM) recovery program. Rooted in trauma-informed principles, this role ensures every alumni interaction reflects safety, empowerment, and dignity.

While the Alumni Association board members drive many key initiatives, the Alumni Coordinator plays a crucial project management and facilitative role—organizing, supporting, and empowering the board’s efforts. The Alumni Coordinator holds full ownership and leadership of the Alumni Mentorship Program, ensuring it aligns with trauma-informed practices and delivers meaningful, measurable outcomes.

Key Duties and Responsibilities

Alumni Engagement & Aftercare

• Develop and manage a comprehensive alumni engagement plan rooted in trauma-informed values of safety, trust, collaboration, empowerment, and cultural responsiveness.
• Create and implement alumni communication strategies, including email newsletters, SMS updates, and social media outreach in collaboration with the Marketing team.
• Conduct outreach to program graduates at 7, 30, 60, and 90 days post-graduation, using a compassionate and non-intrusive approach.
• Maintain the alumni database, including emergency contacts and family connections (where appropriate).
• Design and administer alumni surveys to gather input, assess needs, and refine services.
• Promote the alumni program to current clients through regular presentations and materials that highlight hope, possibility, and the power of connection.

Mentorship & Peer Leadership

• Solely manage and oversee the Alumni Mentorship Program, including mentor-mentee matching, training, and ongoing support.
• Facilitate trauma-informed, boundaries-based training for both mentors and mentees.
• Track mentorship program outcomes and provide coaching and problem-solving support as needed..

Community & Events

• Support the planning and execution of alumni-focused events, including monthly gatherings, service projects, and wellness-based workshops, in collaboration with the Alumni Association board.
• Project manage and coordinate logistics for alumni-led fundraising events and campaigns that support the Alumni Association.
• Lead the Alumni Ambassador Program by recruiting and supporting graduates who wish to share their recovery stories, speak at events, or represent TMM in the community.
• Collaborate with Advancement to support alumni involvement in outreach, storytelling, and fundraising efforts that reduce stigma and build community trust.

Measurement & Reporting

• Track alumni engagement metrics, including mentorship outcomes, event participation, and outreach success.
• Develop monthly reports with insights, trends, and improvement opportunities for alumni programs.

Grow percentage of alumni posting positive Google reviews as a form of lived-experience advocacy.

Qualifications

Education & Experience

• High school diploma or GED required; Associate’s or Bachelor’s degree in Human Services, Social Work, Psychology, or a related field preferred.
• Certification as an Alcohol and Drug Counselor (CADC or equivalent) strongly preferred.
• Demonstrated understanding of the 12-Step Recovery model, harm reduction, and trauma-informed care.
• Minimum 2 years of experience in addiction recovery services, peer support, or case management.

Skills & Competencies

• Deep respect for individuals in recovery and a strong belief in their capacity for growth and leadership.
• Proven ability to build trusting relationships across lines of difference.
• Excellent communication and interpersonal skills; able to connect with people in crisis or transition with empathy and professionalism.
• Experience in group facilitation, peer leadership development, or alumni programming.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and database management.
• Basic graphic design and content writing skills for newsletters and social media preferred.
• Strong organizational skills; able to manage multiple priorities and events simultaneously.

Other Requirements

• Must be able to work onsite and attend events outside of regular hours, including weekends and evenings.
• Must maintain strict confidentiality in accordance with HIPAA and TMM policies.
• Must be able to lift up to 25 lbs and assist with physical event setup as needed.

Work Environment & Physical Demands

• The physical and environmental demands described in the original physical demands checklist apply to this role. This position requires regular standing, walking, light lifting, and occasional driving.

OR

Any combination of academic education, professional training or work experience which demonstrates the ability to perform the duties of the position.

Salary : $19 - $19