Patient Financial Advisor

Job Description

The Patient Financial Advisor primary responsibilities are:

• Ensure patient financial problems are addressed; no financial resources, limited coverage, benefits exhausted and liability situations. Collects deposits, establish payment arrangements and assist for Medicaid coverage;
• Coordinates referrals to outside vendors for receivable problems. This position must be knowledgeable regarding payer and benefit program complexity and eligibility criteria;
• to gather all pertinent patient information;
• to accurately update patients accounts;
• to pre-certify all applicable admissions/pre-admissions;
• Assist with obtaining signatures on all appropriate admissions forms if appropriate;
• to ensure that patient benefits/eligibility are verified and entered into the Hospital’s Information’s System when applicable;
• estimate and collect all co-pay’s/deductible’s that are owed to the hospital to meet departmental requirements.
  
  

This person will project a professional image, to include appearance, confidence, knowledge, and organization of work. Also, will communicates using active listening, thinking/analysis, appropriate response, and anger diffusion skills. This position must be successful in obtaining the desired results by resolving complex problems, at times, independent of direct supervision.

SHIFT AND SCHEDULE

Monday - Friday: 8:00 AM - 4:30 PM

Essential Functions/Performance Expectations

• Ability to ensure patient financial problems are addressed; no financial resources, limited coverage, benefits exhausted and liability situations.
• Ability to collect deposits and establish payment arrangements to meet departmental requirements. Ability to understand payer and benefit program complexity and eligibility criteria.
• Ability to be successful in obtaining the desired results by resolving complex problems, at times, independent of direct supervision
• Ability to refer patients to the financial assistance department at MMH.
• Ability to accurately complete data entry tasks for established MMH patients.
  
  

Education And Experience

• Must be a high school graduate or equivalent.
  
  

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual must be able to:

• Stand, walk, sit, stoop, reach, lift, see, speak and hear. Lifting is limited to 35 lbs. for clinical staff and to 50 lbs. for non-clinical staff. The individual must use an assisted-lift device or get another individual(s) to assist with the lift that is over these maximum limits.