What are the responsibilities and job description for the Guest Experience Assistant position at Midland Memorial Hospital?
Job Description
This position is focused on patient and guest check in while providing an excellent guest service experience at the point of entry. The Guest Assistant will greet all guests entering the facility with a welcoming and positive demeanor. They will ensure, if the guest is a patient, confirm scheduled appointment, provide registration onboarding and provide escort to the proper hospital destination. The Assistant will welcome visitors and validate patient name and room number to ensure proper visitor management as well as communication of visitor guidelines. The Assistant will respond to any immediate needs identified, within their capability or obtain the appropriate assistance for those needs outside of their scope of service. The Assistant will be required to be aware of the location of all departments and general operations of the hospital so that knowledgeable answers will be given to guests in a timely manner. The Assistant must exhibit a professional demeanor including making appropriate eye contact, smiling and rising to greet guests as they enter the building. The Assistant should be able to demonstrate active listening and adaptability to the needs of the guest. The Assistant will be required to wear a uniform and maintain good grooming at all times.
SHIFT AND SCHEDULE
Saturday - Sunday: 1:30 PM - 10:00 PM
Essential Functions/Performance Expectations
To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual must be able to: Stand, walk, sit, stoop, reach, lift, use hands to operate equipment, speak and hear. Lifting is limited to 25 lbs. The individual must have the ability to pull, push, lift and manipulate equipment.
This position is focused on patient and guest check in while providing an excellent guest service experience at the point of entry. The Guest Assistant will greet all guests entering the facility with a welcoming and positive demeanor. They will ensure, if the guest is a patient, confirm scheduled appointment, provide registration onboarding and provide escort to the proper hospital destination. The Assistant will welcome visitors and validate patient name and room number to ensure proper visitor management as well as communication of visitor guidelines. The Assistant will respond to any immediate needs identified, within their capability or obtain the appropriate assistance for those needs outside of their scope of service. The Assistant will be required to be aware of the location of all departments and general operations of the hospital so that knowledgeable answers will be given to guests in a timely manner. The Assistant must exhibit a professional demeanor including making appropriate eye contact, smiling and rising to greet guests as they enter the building. The Assistant should be able to demonstrate active listening and adaptability to the needs of the guest. The Assistant will be required to wear a uniform and maintain good grooming at all times.
SHIFT AND SCHEDULE
Saturday - Sunday: 1:30 PM - 10:00 PM
Essential Functions/Performance Expectations
- Timely reporting for your shift to ensure proper coverage for patients/guest assistance
- Provides point of entry optimal guest experience by greeting every guest/patient that enter the hospital
- Extends assistance via wheelchair to any mobility impaired patient/guest.
- Understand schedules and appropriate destination for patient
- Understands and maintains confidentiality and privacy with schedules
- Complete proper check in for all patients/guest
- Communicates effectively and respectfully with every colleague and guest
- Utilize software programs necessary for job duties (Visitor Management system;
- Registration Onboarding system; Incident Reporting system, ISO reporting; work order system and EHR)
To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual must be able to: Stand, walk, sit, stoop, reach, lift, use hands to operate equipment, speak and hear. Lifting is limited to 25 lbs. The individual must have the ability to pull, push, lift and manipulate equipment.