Account Manager

Midland Information Resources (dba Elanders Americas) is part of a multi-national organization, Elanders AB, that provides print & packaging, e-commerce, and supply chain management to businesses worldwide. Midland is a leader in high-volume, short-run print and digital media reproduction and distribution.

We are seeking an Account Manager for our Davenport location. After the initial training period, this position will be eligible for a hybrid work schedule.

The Account Manager position at Elanders has the primary function of overseeing daily relationships with our customers. This position requires high-end communication, organization and multi-tasking skills, an understanding of technology and the ability to use multiple proprietary systems and/or applications to support an automated workflow, and an overall knowledge of the print industry.

Essential Responsibilities:

• Assist customers with their print-related needs
• Manage multiple projects
• Act as liaison between the customer and internal departments (estimating, purchasing, finance)
• Understand and communicate customer requirements to ensure successful delivery of goods and services
• Follow orders through all phases of the operation to ensure timely and efficient workflow

Skills & Abilities:

• Exhibit an overall customer focus; provide exceptional service by demonstrating the ability to communicate effectively with a variety of customers with different knowledge levels and degrees of account complexity
• Blend customer needs with company goals and objectives, working to promote the best outcome for both parties
• Prioritize and plan workload based on customer and company needs, with little direct supervision
• Demonstrate dependability by completing tasks on time and as required
• React well under pressure; manage competing demands with the ability to handle and resolve difficult internal and external customer situations
• Deal with frequent change, delays, or unexpected events in the work environment and change approach or method to best fit the situation

Education & Experience:

• Bachelor’s degree; one to two years related customer service or printing industry experience; or equivalent combination of education and experience required.

Elanders is an equal opportunity employer. We conduct background checks and drug screens post-offer on all candidates.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off

Education:

• High school or equivalent (Required)

Experience:

• print industry: 1 year (Required)
• account management / customer service: 1 year (Required)

Work Location: Hybrid remote in Davenport, IA 52807