What are the responsibilities and job description for the Receptionist - Call Center 221-DOCS position at Midland Health?
Job Description:
As a receptionist you will be responsible for providing administrative support to ensure efficient operation of the medical office/hospital. You will be working with a team of members and providers, scheduling appointments, obtaining and verifying billing information, checking patients in and out, entering patient demographics, collecting payments, maintaining medical charts, scanning and keeping documents organized. You will answer, screen, route calls and take messages. You will process referrals, eligibility, authorizations, disability forms, etc.
SHIFT AND SCHEDULE
Full-Time
ESSENTIAL FUNCTIONS/PERFORMANCE EXPECTATIONS
EDUCATION AND EXPERIENCE
As a receptionist you will be responsible for providing administrative support to ensure efficient operation of the medical office/hospital. You will be working with a team of members and providers, scheduling appointments, obtaining and verifying billing information, checking patients in and out, entering patient demographics, collecting payments, maintaining medical charts, scanning and keeping documents organized. You will answer, screen, route calls and take messages. You will process referrals, eligibility, authorizations, disability forms, etc.
SHIFT AND SCHEDULE
Full-Time
Monday - Friday
8:00 AM - 5:00 PM
ESSENTIAL FUNCTIONS/PERFORMANCE EXPECTATIONS
- Greet patients, prepare and collect completed necessary forms that are required from patients office visit.
- Enter patient information in electronic medical record (EMR) while updating insurance data, scheduling appointments, collecting co-payments, deductibles, or patient out-of-pocket amounts due.
- Process visits thru proper use of CPT and ICD coding, process payments for such visits, compile daily journal and deposit.
- Perform various clerical duties such as answering telephones, recording messages, preparing physician schedules, copying and scanning materials for entry to patient charts per procedure, and maintain a clean work area.
- Order appropriate office supplies, forms, and filing supplies following purchasing procedures.
EDUCATION AND EXPERIENCE
- High School Diploma or equivalent.
- Ability to read and analyze information, as well as have the ability to effectively communicate information and respond in English to questions from clinic personnel.
- 2 years previous clinic experience preferred.
