What are the responsibilities and job description for the PBX Operator position at Midland Health?
Job Description
Performs the essential duties and responsibilities and the primary functions of a PBX Operator. This position will professionally and courteously answers all PBX calls and directs all calls to the proper location. Takes physicians calls and will transfer them to other physicians by using Medical Staff Roster. Arrives at work on time as schedule and properly clocks in and out as required by MMH policy. All operators will give proper notice according to the Attendance Policy of absence and tardiness. This position also includes notating all documentation in proper log books (i.e Code Blue, Code Red Code 1000 etc.) keeps all necessary on-call lists of departments, calls all emergency procedures overhead and pages all emergency teams, maintains a professional relationship with department and hospital staff, responding courteously and respectfully, exhibits acceptable interpersonal skills when dealing with patients, visitors and other staff, completes annual education and other required training in services and speaks clearly and concisely when paging overhead and on the radio.
SHIFT AND SCHEDULE
PRN: Shift Varies
Must have flexibility to work any of the following shifts: 7:00 AM - 3:30 PM, 8:30 AM - 5:00 PM, 3:00 PM - 11:00 PM, 3:30 PM - 11:30 PM, 5:00 PM - 11:00 PM, 11:00 PM - 7:00 AM
ESSENTIAL FUNCTIONS/PERFORMANCE EXPECTATIONS
- Monitors alarms and notifies appropriate staff in the event of an activation
- Answers the phone with proper dialect every time a call comes in
- Responds to and exhibits knowledge of all emergency procedures (i.e. Code Blue, CAT codes etc.)
- Communicates effectively (hear, listen, speak) with staff, patients and families/visitors
EDUCATION AND EXPERIENCE
- High School diploma or equivalency required
- Excellent verbal and communication skills
PHYSICAL REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual must be able to:
- Stand, walk, sit, stoop, reach, lift, see, speak and hear. Lifting is limited to 35 lbs. for clinical staff and to 50 lbs. for non-clinical staff. The individual must use an assisted-lift device or get another individual(s) to assist with the lift that is over these maximum limits.