Application Support Analyst

Job Description

The Application Support Analyst is responsible for the design, implementation, oversight, and ongoing management of the software applications associated with ongoing hospital operations. The primary goals of the application support analyst are ensuring excellent functionality, performance, reliability, security, fault-tolerance, and operational continuity of the hospital’s applications, and all of the IT-dependent business functions for which they exist. The application support analyst will communicate effectively verbally and via written forms. Additionally, analyst will demonstrate and maintain industry specific knowledge and judgment associated with the specific area of expertise.

SHIFT AND SCHEDULEFull Time 8:00 AM - 5:00 PM

ESSENTIAL FUNCTIONS/PERFORMANCE EXPECTATIONS

• Install, configure, support, and maintain software applications as assigned.
• Work with hospital departmental staff and super-users to continuously optimize and improve the functionality of the hospital application.
• Develop and maintain documentation of all application, database, interface, and associated services to facilitate the management, optimization, expansion, and troubleshooting of the hospital’s business applications.
• Develop and maintain adequate configuration documentation to ensure rapid deployment or repair of existing software components to ensure business continuity.
• Work to ensure excellent application security of all protected information in accordance with hospital policies and procedures, including those defined by HIPAA and other industry standards.
• Monitor software capacity, performance, and lifecycle to ensure continuity of adequate functionality.
• Research and recommend new technologies to facilitate the performance of the hospital’s business objectives.
• Ensure that all software and associated workflows meet hospital and industry standards.
• Undertake routine preventative measures to implement, maintain, and monitor software security and performance.
• Provide input to projects, training or information to individuals on tasks and projects which include a software component.
• Analyze and resolve faults, including those of both major and minor impact to the hospital application, utilizing the tools and documentation standards defined by HIS departmental policies and procedures.
• Work with other departments, including those within and outside the HIS department, in fulfillment of hospital tasks and projects.
• Monitor the use, by hospital employees, of software resources to ensure compliance of hospital standard use policies.
• Resolve assigned support and service requests in a timely, effective, and courteous manner; utilizing tools and documentation as defined by HIS policy.
• Perform maintenance activities in pursuit of all general responsibilities specific to position.
• Participate in assigned meetings, committees, etc. in accordance with assigned responsibilities.
• Participate in projects at a level in accordance with respective job responsibilities.
• Contribute to the departmental knowledge base, in order to improve documentation of existing systems and problem resolutions.
• Complete tasks in a timely and effective manner as assigned.
• Serve as subject matter expert on multiple department specific focus areas, as assigned by management.
• Act as general support for hospital applications and acts as specialist support for large department, or multiple smaller departments, as assigned. Act as support coordinator for larger tasks and issues, as assigned.
• Act as specialist support for large department, or multiple smaller departments, as assigned.
• Act as support coordinator for larger tasks and issues, as assigned.
• Coordinate service-line support on behalf of application support team for major issues or projects, as assigned.
• Participate as a subject matter expert in assigned projects, successfully delivering on significant task loads with minimal management input.
• Direct work team for project, as assigned by PM or manager.
• Serve as project manager for application projects. • Investigate and recommend new application solutions.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in relevant field, or equivalent experience, required.
• Industry specific training required.
• 4-10 years of experience as application support analyst required.
• Industry specific associate-level or professional-level certification required, although significant relevant job experience may be substituted.
• Demonstrated skillset in multiple relevant technologies \ applications required.
• Demonstrated customer-service and communication skills required.
• Demonstrated capability of delivering successful projects of a significant scale required.

PHYSICAL REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual must be able to:

• Stand, walk, sit, stoop, reach, lift, see, speak and hear. Lifting is limited to 35 lbs. for clinical staff and to 50 lbs. for non-clinical staff. The individual must use an assisted-lift device or get another individual(s) to assist with the lift that is over these maximum limits.