Housekeeping Supervisor

Housekeeping Supervisor

General Description

Under general supervision, assigns and directs housekeeping personnel, performs inspections of rental accommodations/homes for cleanliness and advises property managers/maintenance coordinators of maintenance needs to ensure the quality condition of rental home. Reports to the Property Manager.

Duties and Responsibilities

• Extensive owner contact via phone and email regarding housekeeping services all during the year, scheduling services as needed with vendors or internal staff. Entering owner blocks and maintenance blocks as needed.
• Inspects the cleanliness of rental accommodations/homes after housekeeping staff has completed the cleaning of home.
• Inspects and assigns an appropriate status to rental in accordance with established guidelines/checklist. Releases home for check in. Communicates status with appropriate personnel.
• Assists in evaluating, at least annually, with the reviewing being requested of all rental units to advise property managers of the quality level of the unit; recommends improvements to enhance the quality level.
• Reviews personnel actions of subordinates concerning discipline, promotions, and employment status.
• Processes payroll of staff as assigned.
• Review guest surveys and follows up as appropriate. Effectively communicates with guests as needed.
• Trains housekeeping staff; ensures staff is following standard operating procedures.
• Schedules a medium to large temporary cleaning staff and coordinates workflow with Guest Services. Issues supplies and equipment to staff.
• Documents problems found during rental unit inspections and reports maintenance problems to appropriate personnel.
• Maintains record of activities, inventories, and costs. Inventories supplies and reorder, as needed, within budget authorization.
• Performs special projects as assigned.
• Documents/Reports guest damage discovered to Property Management/Maintenance.
• Answers telephone, receives inquiries, responds to questions or problems, refers caller to appropriate personnel and routes messages to departmental personnel as needed.
• Establishes and maintains a variety of tangible files, filing and retrieving information as requested or otherwise needed.
• Processes a variety of invoices and billing actions for proper disposition.
• Completes Linen Report and other reports as needed.
• Performs other related work as required.

Skills Required and Physical Demands

• Possession of a valid North Carolina driver’s license.
• Computer skills and Excel reporting required.
• Effective written and oral communication.
• Requires the ability to exert up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Requires the ability to maintain body equilibrium when bending, stooping, crouching, climbing, reaching and/or stretching arms, legs or other body parts, and to physically maneuver upon varying terrain, surfaces or physical structures.

Minimum Education & Training

Graduation from a high school or equivalent and two years of experience working in a housekeeping capacity including one year in a supervisory role; or an equivalent combination of training and experience to provide the required skills, knowledge and abilities.

Job Type: Full-time

Pay: $19.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Work Location: In person

Salary : $19 - $25