What are the responsibilities and job description for the Call Center Representative position at MIDFLORIDA Credit Union?
Why have a job when you can build a career? We are proud to be defined by the excellent service and convenience offered to our members. There are many reasons to work for MIDFLORIDA, which is probably why we we’re voted one of Florida Trend's "Best Places to Work." MIDFLORIDA offers a positive team culture, an open-door management style, stability, competitive benefits, and a career path with a growing, successful company! Join us in our mission to improve the financial well-being of our members!
Call Center Representatives perform the following functions:
- Provide excellent service by answering questions and fulfilling requests via phone and email in a timely and accurate manner.
- Improve the financial well-being of our members by offering products and services to save time and money.
- Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines.
- Perform member maintenance as required.
- Deliver problem solving solutions and perform research as needed.
- Provide technical solutions in support of MIDFLORIDA’s electronic services.
- Accountable for meeting productivity, quality, and sales goals.
- Professional and efficient communications with all departments promoting synergy.
- Exhibit a high degree of integrity, trustworthiness, and professionalism always.
- Exude a positive and professional attitude with members and partners consistently.
- Develop a strong understanding of customer facing technology with the ability to discuss with and enroll members in self-service options.
- Proactively identify ways to improve employee and member experiences.
- Perform other duties as assigned.
Qualified candidates will possess:
- Possess excellent customer service skills along with strong verbal and written communications skills.
- Must have a strong desire to help people.
- Proficient in the use of computers, the internet and Microsoft Office.
- Flexibility, resilience, and the ability to multi-task while assisting members.
- Time management, organization, and problem-solving abilities.
- A history of meeting or exceeding sales expectations.
- Availability to work any shift between the operating hours of 7:00 AM - 8:00 PM Monday through Saturday.
- A High School Diploma or equivalent is required.
- Previous call center experience preferred.
- Bilingual (English and Spanish) candidates are encouraged to apply.
MIDFLORIDA Perks:
- Stability
- Opportunity for growth
- Paid time off and Paid Holidays
- Tuition assistance after 6 months of service
- 401K Plan with Employer Matching
- Health, Dental, and Vision Insurance - Generous and affordable plans for employee and family
- Employee Assistance Program- No waiting period to access benefit.
- Salary and Bonuses – Bonus programs and annual appraisals with salary increase opportunities.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.