What are the responsibilities and job description for the Systems Administrator - Bank Operations position at MidFirst Bank - Default?
A Bank Operations Systems Admin is responsible for executing the critical technical tasks that are integral in the overall Bank Operations workflow. The incumbent will also provide a wide array of technical assistance with regards to 3rd party applications utilized in the support of paper check processing for Bank Operations and Retail locations.
System Administration:
- Monitor, analyze and resolve incidents for internal users.
- Escalate incidents to appropriate staff as necessary to ensure closure is completed in a timely fashion.
- Administrative and internal user support of 3rd party applications and respective hardware on a daily basis, including serving an on-call rotation for afterhours support.
- Administration of internal user access to 3rd party applications.
- Administration of internally developed processes.
Management
- Data transfers between differing systems.
- Data updates in various systems.
- Data manipulation
Required Skills
- Excellent troubleshooting abilities and analytical skills on both software and hardware.
- Previous system administration and support experience in a help desk support and troubleshooting role (strongly preferred).
- Ability to quickly learn technical systems including applications, networks, servers, databases and hardware.
- Experience with enterprise software systems, IT or process automation a plus.
- Excellent oral and written communication.
- Beginner Excel
- Ability to work in a fast-paced, rapidly changing environment.
- Strong understanding of Bank Operations business processes preferred.