Sr Manager Operational Risk Management

Description:

Operational Risk Management (ORM) partners with Midland Mortgage Operations to strengthen the control environment, identify and assess operational risk, and ensure timely, well-supported responses to audits and regulatory exams. This role is ideal for a public accounting professional who enjoys applying an assurance mindset in an operational setting - evaluating processes, testing controls, documenting evidence, and driving practical remediation with business partners.

Rather than performing traditional audit testing, this role focuses on forward-looking risk identification, root cause analysis, and practical risk mitigation within a highly regulated mortgage servicing environment. This role serves as a trusted advisor to internal business units and as a liaison between Mortgage Operations and Internal and External oversight bodies (Internal Audit, Enterprise Risk Management, FHA, etc.) translating enterprise risk expectations into practical, operationally sound solutions.

As a manager within ORM, you will lead analysts performing process/control gap assessments, issue validation, and audit coordination/oversight activities. You will also serve as a risk and controls advisor by acting as a key liaison between Operations, Enterprise Risk Management (ERM), Compliance, Internal Audit, and regulators to ensure risks are identified, communicated, and mitigated appropriately.

• Lead the audit/exam liaison program for Midland Mortgage Operations, coordinating end-to-end responses (request intake, evidence gathering, drafting responses, quality review, and submission) across Compliance, ERM, Internal Audit, and regulators.
• Manage high-volume, time-sensitive deliverables under strict deadlines; apply sound audit and risk judgment to ensure responses are accurate, complete, and supported by appropriate documentation and evidence.
• Oversee and challenge the operational control environment through risk assessments, process walkthroughs and gap analyses, and root-cause analysis. Monitor issue remediation plans, validate corrective actions, and report status and themes to senior leadership.
• Manage, coach, and develop a team of analysts; set priorities, review workpapers and deliverables for quality, and build consistency in methodology, documentation standards, and stakeholder communications.
• Serve as a trusted advisor to Operations and a subject-matter resource for ERM - translating business processes into risk/control language, facilitating effective challenge, and helping stakeholders understand risk acceptance, mitigation options, and residual risk.
• Monitor emerging risk themes, operational changes, and control gaps, escalating concerns and recommendations as appropriate.

This is a high-visibility leadership role with broad exposure across the organization. Success requires a professional who brings rigor in documentation and testing, a strong command of risk and internal controls, and the ability to partner with (and appropriately challenge) Operations leaders to drive timely, sustainable risk mitigation.

Position Requirements:

You will thrive in this role if you enjoy applying structured risk and assurance practices with operational business processes. The ideal candidate can independently manage multiple workstreams, lead a team, and communicate clearly with senior leaders, auditors, and regulators - while maintaining strong attention to detail, sound professional judgment, and a bias for practical solutions.

• 4 years of experience in public accounting (audit/assurance), internal audit, operational risk, compliance, or risk/controls
• Bachelor’s degree in Accounting, Finance, Business, or related field required (Master’s a plus); CPA strongly preferred (CIA/CISA/CRCM a plus)
• 5 years of people leadership experience, including coaching/development, prioritization, performance management, and capacity planning
• Strong risk assessment and internal controls skillset, including process walkthroughs, control design/effectiveness evaluation, and root-cause analysis
• Excellent written and verbal communication skills, including the ability to produce audit-ready documentation/workpapers, executive-level summaries, and regulator-ready responses
• Proven ability to lead cross-functional initiatives, influence without authority, and drive timely outcomes in a fast-paced, deadline-driven environment
• Experience coordinating audit/exam requests and managing issue remediation (tracking, evidence validation, and stakeholder follow-up) through closure

Preferred Experience:

• Mortgage servicing or financial services operations experience; familiarity with regulatory exams, internal control frameworks, and/or second line of defense oversight

**This position is on-site at our corporate campus in north Oklahoma City, therefore you must reside in this area in order to be considered for this opening. **

***Incomplete online applications will not be considered***