What are the responsibilities and job description for the Personal Banker - Moneyline Contact Center position at MidFirst Bank - Default?
The successful candidate will be responsible for handling new and existing customer inquiries while providing quality service to our customers in an enthusiastic, responsive and articulate manner.
Full Time- OKC
Required shift: Full-Time position -
Onsite positions/Shift Hours available (1) shift -7am to 4pm, (2 shifts)-8am to 5pm and (1) shift- 12pm to 9pm (M-F)
Individuals are required to work rotating weekends which include Saturday and Sunday.
$5.00/Shift differentials are available for certain hours:
Saturday's from 1pm to 6pm and Sunday from 12p to 4p.
Position Requirements:
Candidates must possess PC skills with the ability to toggle between multiple systems, good typing skills and a solid history of customer service to include handling escalated, in-depth and detailed conversations.
Previous experience in a customer service or call-center environment is preferred.
Preferred Skills:
- Knowledge of banking products and procedures are a plus.
- Typing test required 30 wpm.
- Bilingual (fluent verbal and written Spanish) skills are a plus.
Bilingual assessment required/If passed additional $2.00 per hour.
- Some of the many reasons to join our team include:
- Comprehensive compensation package-medical, dental, vision, paid holidays, tuition reimbursement, 401(k), and more!
- On the job training
- Friendly business casual atmosphere
- Eligible for a Sign on Bonus
- Anniversary Bonus- Paid after the first year and third year of continuous employment within Personal Banking, you will be eligible to receive $1,500 at (1yr.) and $5,000 at (3yr.), less applicable taxes. You must be actively employed in Personal Banking through the anniversary date in order to be eligible to receive it.