Document Specialist - Loan Operations

The Document Specialist position is responsible for supporting the bank’s risk management objectives through the monitoring, review, and administration of insurance and tax-related collateral requirements. Key responsibilities include evaluating hazard, builder’s risk, business assets, general liability, and flood insurance coverage; partnering with an outsourced vendor to ensure compliance with credit requirements; and coordinating force-placement activities, when applicable, in accordance with internal policy and regulatory standards. The role also supports ad valorem tax monitoring to help protect collateral value and preserve lien position. Success in this position requires strong attention to detail and sound judgment to manage responsibilities effectively within a highly regulated environment.

KEY RESPONSIBILITIES

• Monitor and review hazard, builder’s risk, business assets, and general liability insurance to support the mitigation of collateral-related risk.
• Serve as the primary liaison with the outsourced vendor to ensure notice distribution and force-placement activities are completed accurately and within established timeframes.
• Review and distribute daily reports to business unit leaders and staff to support the timely monitoring of mailed notices.
• Oversee flood insurance monitoring activities to ensure collection, review, notice distribution, and force-placement processes are executed in accordance with regulatory requirements and internal procedures.
• Mitigate flood-related risk through weekly audits of flood record setup and monthly audits of flood hazard determinations involving collateral located within Special Flood Hazard Areas (SFHAs).
• Monitor ad valorem tax payments to reduce the risk of collateral loss and protect the bank’s lien position.
• Perform additional administrative responsibilities and special projects as assigned.

QUALIFICATIONS

• Minimum of one year of experience in an office environment, with demonstrated ability to review documentation for quality and accuracy; insurance-related experience is preferred.
• Strong reading, comprehension, and writing skills.
• Excellent attention to detail while maintaining efficiency and accuracy.
• Proficiency in standard business software applications, including word processing and spreadsheet tools.
• Strong interpersonal, verbal, and written communication skills.
• Demonstrated commitment to high-quality service and effective service delivery.
• Excellent organizational skills with the ability to manage multiple priorities effectively.
• Demonstrated reliability, punctuality, and a strong attendance record.
• Ability to collaborate effectively with individuals across a broad range of communication styles and working relationships.

PREFERRED QUALIFICATIONS

• Knowledge of flood monitoring regulations is preferred.
• Experience reviewing and analyzing insurance policies is strongly preferred.
• Strong knowledge and understanding of typical credit agreement covenants.
• Strong knowledge of consumer and commercial loan documentation.
• Basic knowledge of the Uniform Commercial Code, Regulations B, C, and Z, RESPA, the Fair Credit Reporting Act, and other applicable federal and state lending and consumer compliance regulations.
• A bachelor’s degree in management or a related field is preferred but not required.

POSITION DISCLAIMER

The statements contained herein are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, or qualifications associated with the role. Management reserves the right to assign or reassign duties and responsibilities as business needs require.