What are the responsibilities and job description for the Audio & Visual Engineer position at MidFirst Bank - Default?
Technology
- Configure, maintain and troubleshoot audio and video equipment including video conferencing systems, displays, touch panels, speakers, and accompanying wiring. Install equipment as needed including video conferencing systems.
- Support over 160 room video conferencing systems. Support displays and display technology for call centers.
- Provide training (remote and in-person when needed) for users. Create repeatable training processes and documentation.
- Manage project deployments and ensure on-time and on-target delivery.
Executive training
- Maintain an enthusiastic and collaborative approach to working with executives on their audio/video needs. Assist executive teams with system usage and support. Create user guides and how-to documentation for all levels of users. Conduct hands-on training, work with internal teams to design creative consumable “stories” on engagement.
Initiative
- Continually engage internal teams/users to ensure system and technology adoption and high user acceptance.
- Identify and present options for system improvements.
Problem Solving
- Actively listen to user issues, discuss and ensure they are engaged in the solution.
- Work internal tickets in support of system users including onboarding new users, maintaining internal support documentation, and ensuring the team is familiar with support solutions.
- Test issues, document, and work with vendors and internal teams to resolve.
Research and recommend
- Review current technology, develop budgets for system replacements, identify future trends, and create technology adoption plans.
Job Requirements
- Must be familiar with interior building construction techniques and fully understand construction blueprints
- Operate hand and basic power tools
- Terminate cables including RJ45, BNC, and USB-A/C
- Experience with Powerpoint, Excel and Visio
- Lift 50lbs
- Climb ladders