What are the responsibilities and job description for the Business Development Center / Call center position at Middletown Nissan?
Do you want to use your social media skills at work? Middletown Nissan is hiring a Business Development call center agent. There has never been a better time to advance your career in the automotive industry. This individual will play one of the most important roles in the dealership in growing business and driving sales.
What We Offer:
Medical, Dental & Vision Insurance Paid Vacation Employee Discounts on products and services
Customers’ buying habits have changed, and business is booming. We need you to help us handle our increase in customer traffic. The right individual can exceed $60,000 a year in earnings!
We are looking for:
We are growing and looking to add a talented individual to our Business Development Center. The BDC (Business Development Center) agent focuses on increasing the sales traffic of the dealer by handling inbound sales calls and making outbound calls which produce solid and specific appointments for the sales department. The BDC agent acts as the essential communications link between the customer and the dealership. Open Availability is necessary. Must be friendly, patient, enthusiastic and a self-motivated team player with outstanding communication skills, a positive attitude, and an excellent work ethic.
Job responsibilities:
- Answer customer calls and establishes follow-ups with sales appointments.
- Respond quickly to the internet, phone, and text inquiries using email, scripts, and templates.
- Work in a high-volume, team environment, with several other representatives.
- Utilize CRM tracking system daily & follow up with previous and existing customers
Qualifications: Must be High-energy, positive and out-going with strong verbal communication skills. At least one previous role based in customer service experience is a plus. Excellent collaborative attitude and eagerness to improve. Have integrity, a positive attitude, and have a strong work ethic Strong computer and telephone skills Must be punctual and reliable with a professional appearance.
PREFERRED: at least one year in BDC experience in an automotive dealership.
If you have experience in customer service, telemarketing, call center, hospitality, or sales then we want you to apply!
*Must be able to sit for extended period of time (typically up to 4 hours, but may be longer)
*Must be able to utilize telephone and computer during entire working shift
*Must be able to talk on the phone for extended periods of time
*Job duties described are for an example & may not be limited to just these within the role.
Job Type: Full-time
Pay: $35,000.00 - $75,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Experience:
- BDC: 1 year (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person
Salary : $35,000 - $75,000