What are the responsibilities and job description for the Commercial Service Dispatcher position at Middleton Heat & Air?
Salary: $18 to $23 dollars per hour
Job Description
Main Job Tasks and Responsibilities
- Qualify customer information from the CSR, and dispatch to the correct technician
- Make outgoing calls to schedule appointments with existing contract customers
- Enter new customer information into the system when needed
- Update existing customer information as needed
- Follow up customer calls where necessary and communicate with techs/managers
- Document all call information according to standard operating procedures
Education and Experience
- Proficient in relevant computer applications
- Experience with Service Titan preferred but not required
- Required language proficiency, along with the ability to enunciate
- Knowledge of customer service principles and practices
- Knowledge of accounting/billing practices
- Knowledge of call center telephony and technology
- Good data entry and typing skills (65 WPM minimum)
- Knowledge of administration and clerical processes
Key Competencies
- verbal and written communication skills
- listening skills
- problem analysis and problem solving
- basic accounting skills
- customer service orientation
- organizational skills
- attention to detail
- judgment
- adaptability
- teamwork
- stress tolerance
- resilience
Accepting resumes via email.
Job Type: Full-time
Salary: $18-$23 dollars per hour, depending on experience
Job Type: Full-time
Expected hours: 40 52 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8-hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $18 - $23