What are the responsibilities and job description for the Patient Services Representative position at Middlesex Hospital?
Position Highlights
Department: Physical Rehabilitation - Outpatient
Hours: Full-Time/37 hours
Shift: Days, 1st Shift
- Location: This position will split between both Middletown, CT and Marlborough, CT locations
Position Summary:
The Patient Services Representative is responsible for but not limited to:
Greets patients and staff with a friendly, positive demeanor both in person and over the phone. Answers all questions or assists with finding answers for patients and staff.
Effectively schedules patients for initial and follows up visits based on department guidelines.
Obtains accurate demographic, registration and insurance information and performs data entry into the computer system
Initiates correct forms for each chart, pulls, files, and scans charts accurately and with conscious regard for HIPAA Rules.
Answers incoming telephone calls by third ring, offers assistance to callers and properly routes calls to others. Takes messages, referrals and other information as appropriate.
Works effectively with other rehab front office staff.
Works with Registration to correct account errors and registration problems. Efficiently addresses daily worklists. Enter insurance data, ICD.10 codes and onset dates into the system.
Actively participates in the Quality Improvement program.
Maintains clean and organized work areas.
Other job related duties as assigned.
Minimum Qualifications:
High School Diploma required
Preferred Qualifications:
Knowledge of electronic medical record systems
Experience working in healthcare
Experience working as a secretary or in a customer service field
Experience with medical terminology
Computer proficient
Comprehensive Benefits Offered:
Competitive and affordable health benefits (total rewards package)
403(b) retirement plan with company matching
Paid holidays, time off and sick time
Wellness rewards program
Quick commute access from I-84, I-91, Route 9 and surrounding areas
Free parking with shuttle drop-off service
…and much more!
About Middlesex Health
The Smarter Choice for your Career!
Come join one of Connecticut’s Top Workplaces, and a Magnet designated organization! At Middlesex Health, we have a unique combination of award-winning talent, world-class technology, and patient-first care that's making health care better. Through our affiliation with the Mayo Clinic Care Network, Middlesex Health has access to the most advanced medical knowledge and research available.