Patient Representative

Position Highlights

• Department: CC MHS Intensive Outpatient Services
• Hours: 35.00 per week
• Shift: Shift 1

Position Summary

The Beit Paley Center for Mental Health Services is looking for a motivated individual with excellent customer service skills that can assist the office staff in our Adult and Acute Services clinic. Responsibilities include arriving patients, scheduling appointments, answering phone calls and triaging appropriately, monitoring patient records, co-pay collection, verifying and monitoring insurances, and additional office procedures as needed.

The schedule is as follows:

Essential Duties & Responsibilities

• Greets patients and responds to inquiries providing appropriate customer service

• Assists patient with practice/office-specific registration processes, to include kiosk/computer registration process if needed

• Enters patient demographic and/or insurance information into appropriate electronic medical record (EMR) system for tracking, billing or other purposes

• Efficiently schedules/reschedules patient appointments based on department/practice policy or guidelines

• Collects and accurately posts patient payments as required

• Answers phones and responds to patient inquiries appropriately; promptly addresses patients needs based on the scope of the position and clinical setting. Appropriately triage calls, referring to providers as necessary.

• Appropriately responds to inquiries from patient message inbox in timely manner

• Completes appropriate work items utilizing EMR system, to include patient follow-ups, pre-registrations, referrals, insurance authorizations, and other matters as needed

• Scans patient records into appropriate EMR system

• Processes faxes, incoming mail, and paperwork as required

• Completes daily office close and reconciliation as needed

• Understands and utilizes EMR system consistent with role, abides by all federal laws and organizational privacy policies

• Performs administrative and other duties consistent with position and needs of office

• Adheres to all Core Values (Compassion, Pursue Excellence, Cooperation and Collaboration, Upholds Honesty, and Supports Innovation)

• Adheres to all Absolutes (Privacy and Confidentiality, Professional Appearance, and Responsibility and Commitment)
• Other job related duties as assigned

Minimum Qualifications

• High School Diploma or equivalent
• Experience with Medical terminology
• Basic computer skills to include Google, EPIC knowledge a plus
• Must be able to prioritize workload as well as multi task
• Excellent communication skills

• Receptionist / secretarial experience in a healthcare setting

• Associates Degree

• Familiarity with HIPAA and other medical privacy practices & regulations

• Medical office experience

• EPIC Electronic Medical Records experience

Comprehensive Benefits Offered

• Competitive and affordable benefits package
• Shift Differentials
• Continuing Education assistance
• Tuition reimbursement
• Student Loan relief through Fiducius
• Quick commute access from I-84, Route 9 and surrounding areas

About Middlesex Health

The Smarter Choice for your Career!

Come join one of Connecticut’s Top Workplaces, and a Magnet designated organization! At Middlesex Health, we have a unique combination of award-winning talent, world-class technology, and patient-first care that's making health care better. Through our affiliation with the Mayo Clinic Care Network, Middlesex Health has access to the most advanced medical knowledge and research available.