What are the responsibilities and job description for the Patient Representative - Mental Health Services position at Middlesex Hospital?
Beit Paley Center for Mental Health Services
The Beit Paley Center for Mental Health Services is seeking a motivated, detail-oriented individual with excellent customer service skills to support the office staff in our Outpatient Clinic.
Responsibilities:
Greet patients and visitors and respond to inquiries while providing exceptional customer service
Assist patients with office-specific registration processes, including kiosk and computer-based registration as needed
Accurately enter and update patient demographic and insurance information in the electronic medical record (EMR) system for billing, tracking, and documentation purposes
Schedule and reschedule patient appointments efficiently in accordance with department and practice guidelines
Collect, post, and reconcile patient payments accurately
Answer incoming phone calls and respond to patient inquiries promptly; appropriately triage calls and refer to providers when necessary
Respond to patient messages within the EMR inbox in a timely and professional manner
Complete EMR work items including patient follow-ups, pre-registrations, referrals, insurance authorizations, and other administrative tasks as needed
Scan and upload patient records into the EMR system
Process faxes, incoming mail, and required paperwork
Perform daily office closing procedures and reconciliation as required
Maintain compliance with all federal regulations and organizational privacy policies, including HIPAA
Perform additional administrative and clerical duties consistent with the needs of the office
Schedule & Location:
Full-time (40 hours per week)
Primary work location: Middletown office
Coverage at the Old Saybrook office as needed
Schedule:
Monday-Friday 8am-430pm
Minimum Qualifications:
Experience with medical terminology
Basic computer proficiency (Google Workspace required; EPIC experience a plus)
Strong organizational skills with the ability to prioritize and multitask effectively
Excellent verbal and written communication skills
Comprehensive Benefits Offered
- Competitive and affordable benefits package
- Shift Differentials
- Continuing Education assistance
- Tuition reimbursement
- Student Loan relief through Fiducius
- Quick commute access from I-84, Route 9 and surrounding areas
About Middlesex Health
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Come join one of Connecticut’s Top Workplaces, and a Magnet designated organization! At Middlesex Health, we have a unique combination of award-winning talent, world-class technology, and patient-first care that's making health care better. Through our affiliation with the Mayo Clinic Care Network, Middlesex Health has access to the most advanced medical knowledge and research available.