Director Laboratory

Position Highlights

• Department: Lab Administration
• Hours: Full Time / 40 hours per week
• Shift: Days, Shift 1

Position Summary

Job Summary

The Director, Laboratory Services is responsible for the operational leadership, technical oversight, and management of all clinical laboratory services of their assigned area or facility. The incumbent is accountable for the clinical quality, operational performance, regulatory and accreditation compliance, and financial management of laboratory services. This role directs activities to ensure laboratory services are performed accurately, efficiently, and in alignment with health system standards and organizational objectives. The Director collaborates with clinical, medical, and administrative leadership on workforce development, laboratory information systems, capital and technology planning, and performance improvement initiatives. This position provides direct oversight and maintains accountability for departmental performance and the financial integrity of laboratory operations.

J ob Responsibilities

• Develops policies and procedures which are customer, patient, client and staff centric; plans and implements services which efficiently utilizes resources within budgetary constraints while supporting the commitment to high quality patient care
• Leads and directs the development and communication of effective growth strategies and processes, manages changes or shifts in organization from current state to future state in a manner that minimizes resistance and maximizes engagement
• Collaborates with external workgroups and consults with peers and colleagues to define laboratory standards and translates them into useable applications and/or care patterns. Through negotiation with peers and colleagues develops mutually workable solutions in order to ensure consistency and continuity of functional application across the organization and systems
• Proactively addresses and provides solutions for physician issues. Collaborates with Pathology and Medical Directors as a dyad partnership to deliver quality laboratory services
• Reviews and evaluates the laboratory’s quality assessment plan, indicators and monitor. Ensures that the physical and environmental conditions of the laboratory are adequate and appropriate for the testing performed, protect the integrity of the specimen and the laboratory personnel while delivering high quality test results in a timely manner
• Develops a department budget which seeks ways to control or lower cost while achieving overall quality and service goals. Establishes operational standards for cost control and works collaborative with revenue cycle to ensure accurate billing processes
• Ensures adequate staffing, and all staff competencies are current by means of valid certification or competency reviews. Serves as a role model to staff by continuously demonstrating Hartford HealthCare core values, creating employee ownership for their careers and success, and providing staff with positive and actionable feedback
• Adheres to all Core Values (Compassion, Pursue Excellence, Cooperation and Collaboration, Upholds Honesty, and Supports Innovation).
• Adheres to all Absolutes (Privacy and Confidentiality, Professional Appearance, and Responsibility and Commitment).
• Other job related duties as assigned.
• Leader Within : Ensures that employees are recruited, selected, onboarded, educated, evaluated, and recognized according to established standards, applicable employment laws, and the organization's mission, vision, and values
• Professionalism: Implements and maintains optimal, culturally competent healthcare across the lifespan, in all settings, addressing social determinants of health and health equity

Leads Others

• Communication & Relationship Building: Influences and persuades others, builds consensus, and gains cooperation from others to share information and accomplish goals
• Business Skills & Principles: Aligns and creates nursing/clinical/departmental objectives, goals, and tactics required to achieve the organization's strategic outcomes

Leads Organization

• Leadership: Systems and Adaptive Thinking; Change Management; Diversity, Belonging, and Inclusion; Decision Making; Transformation and Innovation

Minimum Qualifications

• Bachelor’s degree in Medical Technology, Chemical, Physical, or Biological Science, or equivalent degree
• Five plus years of progressive operations experience in a clinical laboratory environment
• ASCP certification or meeting criteria for certification
• Expert level of knowledge of laboratory service operations
• Strong leadership and communication skills, with the ability to build relationships with peers and leadership
• Detail oriented, reliable and able to multi-task in a fast-paced, high-volume work environment
• Demonstrated ability to bring exceptional business acumen and creativity to the management of the lab
• Demonstrated ability to function as a strong member of highly motivated and integrated leadership and operations teams
• Demonstrated ability to recruit, develop, and lead a high performing team and build and maintain a positive and energetic culture within an organization
• Effective verbal and written communications skills; strong presentation skills
• Excellent analytical skills and ability to manage for results
• Demonstrated ability to develop short and long term operational and strategic plans

Preferred Qualifications

• MT(ASCP)
• Masters Degree

Comprehensive Benefits Offered

• Competitive benefits package
• Shift Differentials
• Continuing Education assistance
• Tuition reimbursement
• Student Loan relief
• Long-term Disability
• Life insurance
• Family medical leave
• Compensation Range: $155,000-$175,000

Note: The compensation range(s)above are a good faith representation of the base pay rates for all positions at a given grade across the organization. Typically, a new hire can expect a starting pay rate somewhere in the lower part of the range. Actual pay rates may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly values for both non-exempt and exempt roles.

Benefit offerings and eligibility may vary based on employment status (e.g., full-time, part-time, or per diem roles).

About Middlesex Health

The Smarter Choice for your Career!

Come join one of Connecticut’s Top Workplaces, and a Magnet designated organization! At Middlesex Health, we have a unique combination of award-winning talent, world-class technology, and patient-first care that's making health care better. Through our affiliation with the Mayo Clinic Care Network, Middlesex Health has access to the most advanced medical knowledge and research available.

All of our nurses at Middlesex have access to professional development opportunities, the ability to participate in a clinical ladder, and shared governance while working to provide the safest, highest-quality care to our patients.

Salary : $155,000 - $175,000