Visitor and Patient Relations Representative

Position Highlights

• Department: Volunteer Services
• Hours: 20 hours per week

• Consistent Schedule with Flexibility

  • 10:00 a.m. – 6:30 p.m. on two weekdays (typically Thursday and Friday)
  • 8:30 a.m. – 12:30 p.m. every Saturday
  • Opportunity for schedule flexibility, with the possibility of working Tuesday or Wednesday instead of Thursday, based on business needs.
  • Predictable hours with a short Saturday shift, allowing you to enjoy most of your weekend.

Position Summary

This position is responsible for greeting and monitoring everyone entering Middlesex Hospital through the main entrance. Employees direct patients, identify and control public visitation, and monitor public entry to the hospital according to current Hospital policies.

1. Greet everyone coming through the front door of Middlesex Hospital

2. Determine if a person is a patient, visitor, vendor, or student observer and provide the appropriate day pass using the security badge system by entering a license or other form of ID and taking their picture when necessary. This is followed up by giving directions, room numbers, etc as needed.

3. Direct patients to services. Provide an escort or wheelchair as necessary to get the patient where they need to go.

4. Answer calls on the multi-line phone to forward patient calls, answer questions from families or health Insurance providers

5. Check in infusion patients and call ahead for approval to send the patient to the Unit. Weekends and Holidays open the desk at 8:30 am to service those Infusion patients scheduled before the front door is unlocked to the public.

6. Monitor the visitation to privacy patients by the use of EPIC or passcode provided by the patient’s nurse or unit secretary.

7. Check-In Pulmonary, Sleep Study and Chronic Care patients. direct them to wait and call the program to pick them up in the lobby. Watch to be sure pick- up is completed in a timely manner and the patient is not left waiting. Accept the drop-off of sleep monitors from patients and call the program to pick them up.

8. Deliver patient mail, packages, and drop-offs to the unit nursing station.

9. Contact security to escort police, state marshals, attorneys, etc who need to visit a unit or patient.

10. Explain and provide information on the Business Office, Cashier, and Medical Records, whose services are no longer provided in person at the main hospital.

11. Monitor people waiting in the lobby for physical problems, distress, delayed pick up, unattended children, or unnecessary noise. Assist when necessary including the calling of Emergency codes via #55.

12. Assist people coming to pick up patients being discharged. Explain where to park for pick up and call units or surgery to alert them to the arrival of the pickup driver. Monitor the time so the driver is not left waiting for hours outside in the circle.

Minimum Qualifications:

Must have a High School Diploma or GED

Be physically able to do the job

Preferred Qualifications:

Experience using computers

Knows phone protocols and has used a multi-line phone

A second language is a plus

About Middlesex Health

The Smarter Choice for your Career!

Come join one of Connecticut’s Top Workplaces, and a Magnet designated organization! At Middlesex Health, we have a unique combination of award-winning talent, world-class technology, and patient-first care that's making health care better. Through our affiliation with the Mayo Clinic Care Network, Middlesex Health has access to the most advanced medical knowledge and research available.