What are the responsibilities and job description for the Switchboard Operator position at Middlesex Health?
Switchboard Operator
- Department: Switchboard
- Hours: per diem
Position Summary
Today's Smarter Choice for Care…
Middlesex Health is an independent award winning organization. At Middlesex Health, we have a unique combination of award-winning talent, world-class technology and patient-first care that's making health care better. Through our affiliation with the Mayo Clinic Care Network, Middlesex Health has access to the most advanced medical knowledge and research available.
Position Summary:
The Switchboard Operator is a front-line position requiring exceptional customer service and telephone etiquette skills to ensure that consistent, quality service is being delivered every time. This position functions in accordance with established policies, procedures and hospital standards.
Key Responsibilities:
- Accurately utilize the features of the switchboard consoles, headsets, telephones and other related equipment
- Answer all calls and respond to requests in a timely, professional and accurate manner
- Utilize computer technology to initiate both numeric and alpha pages for routine and emergency situations and record all emergency codes in accordance with established policies
- Monitor alarms located in the switchboard and notify appropriate personnel as required
- Respond quickly and accurately to STAT and other emergency situations
- Maintain confidentiality, security and integrity of patient and organizational data
- Ensure release of information is consistent with privacy policies
- Performs other duties as assigned by department management
Minimum Qualifications:
- High School Diploma or equivalent
- Demonstrated telephonic customer service experience, preferably in healthcare, is required
- Previous switchboard experience is preferred
- Excellent listening, verbal and written communication skills
- Accurate data entry and basic typing skills
Per Diem: Based on availability; will be scheduled into shifts in advance
Middlesex Health
Based in Middletown, Connecticut, Middlesex Health, a member of the Mayo Clinic Care Network, includes Middlesex Hospital, a not-for-profit magnet hospital with 275 beds, and two Middlesex Health Cancer Center locations. It also features three emergency departments and two urgent care centers, along with many other programs and services. Middlesex Health’s network of primary care physicians, medical and surgical specialists, and other employees work to meet the needs of the Middlesex County and Connecticut shoreline communities.
Using innovative technology, Middlesex Health’s vision is to be the clear, first choice for medical care, and its mission is to provide the safest, highest-quality care and best experience possible.