What are the responsibilities and job description for the Receptionist position at Middlesex Health?
Position Highlights
- Department: Surgical Alliance Surgeons
- Hours: 40.00 per week
- Shift: Shift 1
Position Summary
The Receptionist is the central point of communication among patients, providers, other members of the health care team and client companies. She/he provides a superior level of service excellence to patients, providers and staff in a caring and supportive manner. Maintains strict patient confidentiality of personal and financial information of patients at all times. Provides registration data entry, clerical and reception functions including answering and routing telephone calls, greeting patients, scheduling appointments, processing medical records requests, filing and any related tasks as delegated by the Manager.
Essential Duties & Responsibilities
Greets patients and responds to inquiries providing appropriate customer service
Assists patient with practice/office-specific registration processes, to include kiosk/computer registration process if needed
Enters patient demographic and/or insurance information into appropriate electronic medical record (EMR) system for tracking, billing or other purposes
Schedules/reschedules patient appointments based on department/practice policy or guidelines
Collects and posts patient payments as required
Answers phones and responds to patient inquiries appropriately; addresses patients needs based on the scope of the position and clinical setting. Appropriately triages calls, referring to providers as necessary.
Responds to inquiries from patient message inbox in timely manner
Completes appropriate work items utilizing EMR system, to include patient follow-ups, pre-registrations, referrals, insurance authorizations, and other matters as needed
Scans patient records into appropriate EMR system
Processes faxes, incoming mail, and paperwork as required
Completes daily office close and reconciliation as needed
Understands and utilizes EMR system consistent with role, abides by all federal laws and organizational privacy policies
Performs administrative and other duties consistent with position and needs of office
Adheres to all Core Values (Compassion, Pursue Excellence, Cooperation and Collaboration, Upholds Honesty, and Supports Innovation).
- Adheres to all Absolutes (Privacy and Confidentiality, Professional Appearance, and Responsibility and Commitment).
Other job related duties as assigned.
Minimum Qualifications
High School Diploma or equivalent
Solid computer skills
Strong customer service skills
Solid communication skills
Preferred Qualifications
Receptionist / secretarial experience in a healthcare setting
Associates Degree
HIPAA knowledge
Medical knowledge
EPIC Electronic Medical Records experience
Comprehensive Benefits Offered
- Competitive and affordable benefits package
- Shift Differentials
- Continuing Education assistance
- Tuition reimbursement
- Student Loan relief through Fiducius
- Quick commute access from I-84, Route 9 and surrounding areas
About Middlesex Health
The Smarter Choice for your Career!
Come join one of Connecticut’s Top Workplaces, and a Magnet designated organization! At Middlesex Health, we have a unique combination of award-winning talent, world-class technology, and patient-first care that's making health care better. Through our affiliation with the Mayo Clinic Care Network, Middlesex Health has access to the most advanced medical knowledge and research available.