IT Systems Specialist

Description

Middleby is a fast growing and profitable global manufacturer of commercial foodservice, food processing and residential kitchen equipment with nearly $4 billion in revenue headquartered in Elgin, IL. Sales of the company’s products are marketed under 120 different brands. The company has 75 manufacturing operations (including 34 international) and 15 international distribution offices. Middleby has grown from approximately $100 million in revenues since 2001 and was named a Fortune Magazine’s Fastest Growing Company in 2014 and 2015. In 2022 Middleby was named a World’s Best Employer by Forbes and is a proud philanthropic partner to organizations addressing food insecurity.

Middleby Corporation has a fantastic opportunity for an IT Systems Specialist to join our Team!

Note: This position is located in Carrollton, TX.

Middleby Corporation is seeking a highly skilled and motivated IT Systems Specialist to join one of our divisional companies within a larger corporate organization. As the primary IT contact for our TurboChef division in Carrollton, TX, you will be critical in ensuring smooth operations, managing end-user support, and maintaining server-based applications. The IT Systems Specialist will be the go-to person for employees with workstation or software issues. The ideal candidate should possess strong technical knowledge, exceptional problem-solving abilities, and excellent communication skills to provide outstanding IT services to our division.

Responsibilities Include:

• Act as the main point of contact and provide exceptional customer service to end users within the division.
• Manage and prioritize incoming IT requests, incidents, and problems, ensuring timely resolution.
• Monitor and maintain server-based applications, ensuring high availability, performance, and data integrity.
• Perform regular system audits, backups, and updates to ensure the stability and security of the IT infrastructure.
• Collaborate with cross-functional teams to implement new technologies, upgrades, and system enhancements.
• Provide technical guidance and training to end users, promoting IT best practices.
• Install and replace server, network, and end-user hardware as needed.
• Manage and maintain inventory of hardware, software licenses, and IT assets within the division.
• Identify opportunities for process improvements and recommend solutions to optimize IT service delivery.
• Implement IT standards and procedures set by Corporate IT and local leadership.
• Provide guidance and direction to team members to pursue service excellence.
• Identify automation to make IT processes repeatable, scalable, and secure.
• Collaborate with the Corporate IT Team to support infrastructure and solutions deployed globally.
• Assist fellow IT System Specialist’s at other divisions as needed.

Requirements:

• Relevant certifications such as ITIL Foundation, CompTIA A , Microsoft Certified Solutions Associate (MCSA), or equivalent industry certifications.
• Proven experience as an IT Service Delivery Administrator or similar role.
• Familiarity with IT service management (ITSM) principles, processes, and tools.
• Strong knowledge of server-based applications, network infrastructure, and end-user computing.
• Proficiency in troubleshooting hardware, software, and network issues.
• Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment.
• Excellent problem-solving and analytical skills to identify and resolve technical issues effectively.
• Exceptional communication and people skills to interact with end users and stakeholders at all levels.
• Excellent written, oral, and interpersonal communication skills.
• Ability to see patterns in issues and develop long-term solutions.
• Local or Regional travel may be required to support multiple sites for the division or other nearby divisions, depending on the specific division.

Middleby Corporation is an Equal Employment Opportunity (EOE/M/F/Vets/Disabled) employer and welcomes all qualified applicants. 

Salary : $4 - $100