Business Systems and IT Services Manager

Middleburg Communities, a vertically integrated real estate investment, development, construction, and management firm, is hiring a Business Technology Operations Manager based in Vienna, VA. This role owns day-to-day technology operations across 250 employees, three corporate offices, ~20 apartment communities, and active construction sites — covering device lifecycle, hardware, site technology, asset records, procurement, telecom, and vendor/MSP coordination.

This is a growth role. The CTO sets standards and directly mentors this position, with the expectation that scope, autonomy, and strategic involvement will expand significantly as the person demonstrates judgment and initiative. We're specifically looking for someone early in their career who combines real technical aptitude with strong business instincts, a great attitude, and genuine curiosity about how the business operates. Roughly 30% travel is required, and strong interpersonal skills for face-to-face support are weighted as heavily as technical ability.

This role starts with hands-on execution of day-to-day technology operations under close CTO guidance. As you build trust and demonstrate judgment, we expect your scope to expand into deeper business systems, vendor strategy, and cross-functional project ownership.

Essential Duties and Responsibilities: 

• Partner with the CTO on cost analysis, vendor evaluation, and process improvement — a deliberate path toward broader operations and strategy responsibility, not just execution
• Own the full lifecycle of company-issued technology: configuration, deployment, maintenance, repair, refresh, and retirement
• Perform hands-on hardware work — upgrades, component replacement, imaging, peripheral and workstation setup
• Administer user accounts, group membership, and access within defined boundaries and approval processes
• Work with the managed services provider to keep devices current on patching, updates, and security agent compliance
• Maintain conference room, presentation, and shared-office technology
• Execute onboarding, transfers, and offboarding with People & Culture and hiring managers — equipment, accounts, access, device recovery, and account deactivation
• Provide responsive, patient technology support to team members at all locations, including leadership, firm meetings, and events
• Maintain a trustworthy technology asset inventory including tagging, physical audits, and reporting
• Coordinate day-to-day with the support partner and hardware, carrier, and service vendors; drive tickets and escalations to closure
• Maintain runbooks, checklists, configuration records, and standard procedures
• Travel (~30%) to offices, communities, and construction sites to deploy, support, and document technology
• Build and maintain site-level records of network/wireless hardware, connectivity, phone systems, access control and badging, cameras, package and kiosk technology
• Prepare purchase requests, quotes, and orders; coordinate delivery, warranty claims, and returns
• Lead or support RFP, quote comparison, and vendor selection processes for hardware, telecom, and technology services — defining requirements, soliciting bids, evaluating proposals, and presenting recommendations to the CTO & CFO
• Manage day-to-day vendor relationships and performance across hardware, carrier, MSP, and service providers; hold vendors accountable to SLAs and contract terms
• Administer cellular service plans and connected device programs: activations, transfers, renewals, plan changes, usage review
• Track licensing, subscriptions, and renewals; support monthly allocation of technology and telecom costs across business units and properties; reconcile invoices and surface savings
• Support audit and compliance efforts with the CTO: insurance questionnaires, investor/lender diligence, access reviews
• Support new community openings, office expansions, and location technology projects
• Administer and monitor site network equipment under CTO standards; verify backup, remote access, and continuity processes are working
• Identify recurring problems and repetitive manual work and propose improvements