Account Manager

Account Manager – Louisville, KY

Reports To: General Manager (Office in Nashville, TN)

Location: Louisville, KY (Field-Based)

Position Summary

The Account Manager is responsible for developing, growing, and maintaining profitable customer relationships within the assigned territory. This individual plays a dual role—acting as both a business development professional who identifies and closes new opportunities, and as a trusted partner who manages ongoing customer satisfaction, retention, and growth.

Account Managers at ChemStation operate within a dynamic, service-oriented environment where technical understanding, relationship-building, and follow-through are key. Success in this role is measured by territory revenue growth, account profitability, and customer retention.

Key ResponsibilitiesBusiness Development

• Identify, qualify, and secure new industrial accounts within the assigned territory market.
• Develop and execute a territory sales plan focused on targeted industries such as food processing, fleet washing, manufacturing, oil & gas, concrete/asphalt, and metal fabrication.
• Conduct plant surveys, site audits, and needs assessments to identify opportunities for ChemStation’s custom-blended chemical programs.
• Prepare and deliver compelling proposals, product demonstrations, and presentations to prospective customers.
• Manage the sales cycle from initial contact through close, including pricing strategy, customer onboarding, and initial service setup.

Account Management & Retention

• Maintain close, proactive communication with existing customers to ensure continued satisfaction and performance.
• Manage inventory levels, on-site tanks, and delivery schedules in coordination with operations and customer service teams.
• Conduct periodic performance reviews, usage analysis, and chemical efficiency evaluations with key accounts.
• Resolve issues promptly and effectively, coordinating internal teams to ensure service excellence.
• Expand wallet share through cross-selling and new application development within existing accounts.

Territory Management & Administration

• Maintain accurate records of all sales activity in the CRM system.
• Track territory performance against goals for revenue, margin, and retention.
• Attend and actively participate in team meetings, training sessions, and regional sales initiatives.
• Maintain a professional presence in the marketplace representing ChemStation’s brand, mission, and customer-first culture.

Qualifications

• Experience: 3–5 years of successful B2B sales experience, preferably in food plant sanitation, chemical, industrial, or service-based industries.
• Education: Bachelor’s degree in Business, Marketing, Chemistry, or related field preferred.
• Skills:

- Strong interpersonal and communication skills with a consultative selling approach.
- Ability to interpret technical and process data to identify customer needs.
- Highly organized with strong time management and follow-up discipline.
- Proficient in Microsoft Office Suite and CRM software.

• Other:

- Must possess a valid driver’s license and clean driving record.
- Willingness to travel throughout the Tulsa and surrounding region as required.

Key Competencies

• Customer Focus & Relationship Building
• Self-Motivation and Accountability
• Technical & Process Understanding
• Problem Solving & Analytical Thinking
• Territory Planning and Execution
• Team Collaboration

Compensation & Benefits

• Compensation: 100% commission-based structure designed to reward performance and long-term account development.

- Unlimited earning potential with established account base and recurring revenue model.

• Benefits:

- Comprehensive Health, Dental, and Vision Insurance coverage.
- 401(k) savings program with a company match.
- Paid training and ongoing professional development support.
- Company-provided tools, technology, and mileage reimbursement.

Performance Metrics

• Territory Sales Growth (New and Existing)
• Account Retention and Customer Satisfaction
• Profit Margin and Cost Management
• CRM Activity and Pipeline Development

About ChemStation

ChemStation is a national leader in environmentally friendly, custom-blended industrial cleaning and process chemicals. Our refillable, on-site delivery system eliminates waste, reduces costs, and ensures consistent quality. Each franchise location operates with a deep focus on customer partnership, technical expertise, and long-term relationships — one tank, one relationship, one solution at a time.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Remote