What are the responsibilities and job description for the Vice President of Community Relations & Member Services position at Middle Tennessee Electric?
MTE has a culture focused on exemplifying a group of ideal team players; individuals who are humble, hungry, and people smart. At MTE, we believe teammates who put the needs of others before oneself, seek innovative solutions to problems and challenges, and understand how our words and actions impact our teammates and our members, help MTE achieve our purpose of serving together to make life better for our members.
Above all skills, aptitudes, and job experiences, being an ideal team player is the most vital attribute someone must bring to our organization.
Job Summary:
As a key member of the senior leadership team, the successful candidate will manage the Member Services Department in accordance with the viewpoints, objectives, plans, and policies of the Cooperative; to provide leadership for qualified personnel and effective administration of a well-planned and smoothly operating team responsible for community relations, member services, revenue management, member programs and employee service activities and programs that increase the level of member and employee understanding and satisfaction regarding electric service and the cooperative.
To advise the senior leadership team of the impact of operating policies and procedures for community relations, member services and employee's activities. To resolve disputes and complaints appealed by members from lower levels of employee responsibility.
To serve as a champion of delivering outstanding member service, recommending changes to existing programs and new services which strategically align in the delivery of MTE's mission and vision.
To develop member relations awareness and skills among all employees. To promote the efficient use of electricity by MTE members, including residential, commercial and industrial conservation and load management activities. Positioning MTE and its employees as "energy experts" advocating and assisting members.
Job Requirements:
- Four-year degree from an accredited college in a related field required. Master's degree in a related field preferred.
- Ten (10) years' experience in progressively responsible positions with a focus on world-class levels of service.
- Must have excellent verbal and written communication skills and the ability to think creatively, as well as be highly driven and self-motivated.
- Encompass the three virtues of the Ideal Team Player (Humble, Hungry & People Smart).
Benefits Package:
- 401(k) and ROTH 401(k)
- Accrued paid time off for vacation and sick leave
- Twelve paid holidays each year
- Employee pension program
- Medical, dental and vision insurance
- Mental health/well-being programs
- Discounts from companies like United Communications, Verizon and Nissan
- Financial and retirement planning services
- Tuition reimbursement
Classification: Exempt
All qualified applicants will receive consideration for employment without regard to disability status, veteran status, or other legally protected status.