What are the responsibilities and job description for the Member Support Specialist (Agency Assisted Placement) position at Middle Tennessee Electric?
MTE is seeking qualified candidates through a staffing agency for a Member Support Specialist who will serve as a trusted front-line ambassador for our members, delivering knowledgeable, responsive, and world-class service. The position supports MTE's mission of delivering outstanding member service by enrolling members in key programs, resolving billing and service inquiries, processing electronic payments, promoting electric and fiber services, and building lasting relationships through proactive, solution-driven support. Success in this role requires strong communication skills, attention to detail, active listening, and the willingness to serve at a world-class level.
Selected candidates will go through a 12- to 14-week training program that runs Monday through Friday from 7:30 am to 4:30 pm. Upon successful completion of the training program, the candidate will serve in our Contact Center, where their weekly schedule could range between 7:00 am and 7:00 pm, fielding calls from members across MTE's service area. Final work schedules will be determined after the completion of training; however, full-time hours are typically 9:00 am to 6:00 pm, Monday through Friday. Part-time hours vary.
Once a permanent Member Support Specialist position opens at MTE, temporary employees may apply and be considered for the position.
Job Requirements:
Classification: Agency Assisted Placement Through Randstad USA.
All qualified applicants will receive consideration for employment without regard to disability status, veteran status, or other legally protected status.
MTE is a drug-free workplace and requires pre-employment drug test screening. In addition, pre-employment background checks include social security number validity and trace, motor vehicle records and criminal history. Temporary staffing assignments will undergo these screenings under the direction of Randstad USA.
Selected candidates will go through a 12- to 14-week training program that runs Monday through Friday from 7:30 am to 4:30 pm. Upon successful completion of the training program, the candidate will serve in our Contact Center, where their weekly schedule could range between 7:00 am and 7:00 pm, fielding calls from members across MTE's service area. Final work schedules will be determined after the completion of training; however, full-time hours are typically 9:00 am to 6:00 pm, Monday through Friday. Part-time hours vary.
Once a permanent Member Support Specialist position opens at MTE, temporary employees may apply and be considered for the position.
Job Requirements:
- Encompass the three virtues of the Ideal Team Player. (Humble, Hungry, & People Smart).
- High school diploma or equivalent.
- Ability to multitask, prioritize, and manage time effectively.
- Excellent communication and presentation skills.
- Willingness to participate in on-the-job training.
- Ability to manage challenging interactions with empathy, including assisting frustrated members or those who may have a limited understanding of their circumstances.
- Proficiency using Microsoft Suite.
Classification: Agency Assisted Placement Through Randstad USA.
All qualified applicants will receive consideration for employment without regard to disability status, veteran status, or other legally protected status.
MTE is a drug-free workplace and requires pre-employment drug test screening. In addition, pre-employment background checks include social security number validity and trace, motor vehicle records and criminal history. Temporary staffing assignments will undergo these screenings under the direction of Randstad USA.
Salary : $22