Graduate Enrollment Support Specialist

Middle Georgia State University (MGA), a multi-campus, baccalaureate and graduate degree granting public institution, is the most affordable public state university in Georgia. MGA has five campuses-Macon, Cochran, Dublin, Eastman, and Warner Robins, all located in central Georgia-and global outreach through its fully-online campus. Its enrollment of 8,000 students is largely comprised of students from most of Georgia's 159 counties. The University has six academic schools, including Georgia's flagship aviation university, that support its mission to educate and graduate inspired, lifelong learners whose scholarship and careers enhance the state.

This position assists in the operation of the Office of Graduate Studies and coordinates enrollment functions specific to graduate students. Extensive contact with the general public.

Office of Graduate Studies Operations (40%) -
Assists the Dean of Graduate Studies in executing a student-centered model that positively impacts onboarding and retention of graduate students.
Provides front-line customer service in person, via phone, and internet to prospective and current students.
Manages calendars and databases; plans meetings, events, and conferences; maintains files and records, including keeping an inventory of Office of Graduate Studies materials and hardware.
Supports office budget processes to include processing of travel requests, disbursement of request forms and check request forms, and making purchase orders.
Coordinates communications, including receiving phone calls, responding to emails, and interfacing with faculty, staff, students, and community stakeholders regarding graduate student needs.
Serves as liaison between the Dean and other academic departments, divisions, and/or offices.
Reviews and assesses Office of Graduate Studies promotional materials and website pages to suggest updates and improvements.
Assists with hiring and training of student workers.

Graduate Student Enrollment (30%) -
Supports, creates, and implements graduate enrollment strategies.
Advises and assists a newly admitted and continuing students on various steps of the enrollment process, liaising with Graduate Program Coordinators.
Informs prospective students about potential academic programs, concentrations, and future career goals.
Supports the development and implementation of various electronic/technology-based platforms to include the online orientation and various communications (i.e., chat boards, social media, video conferencing) for the purpose of increasing graduate enrollment, and retention.
Attends on/off campus meetings, prepares various documents (i.e., contracts, promotional materials, assessments, and data reports) for distribution to on and off campus stakeholders and cross-trains to assist in graduate enrollment.
Assists with special projects, including running and collecting data reports on graduate student enrollment for staff members, Graduate Program Coordinators, and corporate partners via Banner and Excel.

Graduate Studies Events (25%) -
Coordinates and attends graduate enrollment and graduate studies events, including graduate and/or career fairs, graduate student conferences, Commencement events, and/or external speaker events targeted to graduate students on all MGA campuses, online, and externally.
Plans and coordinates semester specific events to include ordering supplies, creating programs, nametags, certificates, etc.; assists with special projects, data collection, and report preparation.
Plans and coordinates informational and educational events for graduate students, both online and in-person.

General Duties (5%) -
Performs related duties as assigned to support graduate student enrollment and retention.

Educational Requirements
Bachelor's degree and one year experience in admissions and university administrative/customer service operations; or equivalent combination of education and experience.

Other Required Qualifications
Excellent data entry skills.
Excellent writing, editing, speaking, and interpersonal communication habits.
Demonstrable skills in emotional intelligence.

Knowledge of university policies and procedures.
Knowledge of computers and job-related software programs including MS TEAMS.
Knowledge of Middle Georgia State University graduate programs and admissions policies.
Knowledge of Banner and all software applications to facilitate graduate admissions record-keeping.
Skill in decision making and problem solving.
Skill in the provision of customer services to applicants and students.
Skill in oral and written communication.
Develop and sustain a level of professionalism among staff and clientele.
Proficiency in collaboration and delegation of duties.
Strong organizational, project management and problem-solving skills with impeccable multi-tasking abilities.
Exceptional interpersonal skills.
Friendly and professional demeanor.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Middle Georgia State University is committed to four core values in what we do and represent: CORE VALUES: Stewardship - Engagement - Adaptability - Learning

Middle Georgia State University is an equal employment, equal access, and equal educational opportunity. It is the policy of the Middle Georgia State University to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50).

For questions or more detailed information regarding this policy, please contact the Middle Georgia State University Office of Human Resources at 478.471.2010. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact Human Resources.

This is a non-exempt (hourly paid) position and includes a comprehensive benefits package. Benefits include:

• Health insurance
• Dental
• Vision
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Life Insurance
• Sick Leave
• Vacation Leave
• Parental Leave
• Retirement
• Employee discounts
• Tuition reimbursement

Employment offer is contingent upon completing a background investigation including a criminal background check demonstrating your employment eligibility with MGA, as determined by MGA in its sole discretion, confirmation of the credentials and employment history reflected in your application material and, if applicable, a satisfactory credit check.