What are the responsibilities and job description for the Dispatcher and Customer Service Representative position at Middle Georgia Mechanical Heating & Air Conditioning?
We are seeking a highly organized and customer-focused HVAC Dispatcher to join our team in Dublin, GA. In this role, you will be the primary link between our clients and field technicians. You will manage daily schedules, route technicians efficiently, and ensure every service call is handled promptly and professionally.
Key Responsibilities
- Job Scheduling & Routing: Match the right technician to the right job based on skill sets, geographical location, and availability. Optimize daily routes to minimize travel time and maximize productivity.
- Customer Communication: Answer incoming service requests, confirm appointments, provide technician arrival updates, and handle reschedules.
- Technician Coordination: Brief technicians on job details, part requirements, and special instructions. Debrief technicians after calls to verify work completion and next steps.
- Emergency Management: Think quickly to adjust schedules on the fly for emergency breakdowns or urgent maintenance calls.
- Data Entry & Documentation: Accurately log job statuses, track part inventories, and update customer records in company dispatch software.
- Quality Assurance: Follow up with customers after service is completed to ensure satisfaction and address any concerns.
Pay: $16.00 - $20.00 per hour
Benefits:
- 401(k)
- Life insurance
- Paid time off
- Retirement plan
Work Location: In person
Salary : $16 - $20