What are the responsibilities and job description for the Universal Banker position at MidCountry Bank?
Job Summary
Responsible for selling consumer banking products. Solicits and opens new accounts, including checking, savings certificates, retirement accounts, ATM/Credit/Debit cards and safe deposit boxes. Analyzes customer and recommends products/services. May include routine maintenance of customer data records. May include segregation of duties for business / consumer accounts. Responsible for efficient / courteous customer service. Communicates with various departments within the bank to obtain and provide information that will help resolve customer problems. Supervises retail area of the bank and provides daily support as needed.
Accountabilities
•Assists customers with establishing new deposit products and ancillary products
•Ensures excellent customer service skills are practiced by all branch staff through ongoing training, meetings, coaching and issue resolution
•Oversees department adherence to internal controls and processes
•Resolves service related issues by interacting with customers, staff, other departments as needed
•Supports the Head Teller and Teller Staff in daily oversight and operations as needed, including performance issues, scheduling matters and overall performance
•Maintains building and facility equipment
Qualifications
Education and/or Experience: Bachelor’s degree in business or related field; or equivalent experience. Minimum of three years banking experience and/or training. FiServ Premier, FiServ Integrated Teller and Business Process Management (BPM) experience preferred.
Critical Skills:
•High-level analytical skills
•Professional and courteous at all times
•Ability to deliver a high level of responsiveness to customers
•Ability to multi-task and organize priorities
•Aptitude for problem solving
•High level of computer literacy, including Word, Excel and FiServ Premier
•Maintains confidentiality
•Maintains high level of focus and accuracy
•Ability to develop, modify, and interpret various reports
Benefits
- 401(k) Employee Deferral
- 401(k) Employer Matching
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- Health Savings Account
- Paid Time Off
Hours are Monday-Friday, 7:30am to 5:30pm with rotating Saturdays, 8:00am to 11:00am.
Salary : $23 - $30